Branch / Showroom Manager – Proton 4W

Department: Sales – Proton 4W Division
Reports To: Regional Sales Manager

Job Purpose:

To manage the overall sales and operations of the Proton showroom, ensuring exceptional customer experience, sales target achievement, team productivity, and adherence to corporate brand and operational standards.

Detailed Duties & Responsibilities:

A. Sales & Business Operations

• Develop and execute monthly and quarterly sales targets in line with regional goals.
• Monitor enquiry handling, test drives, and lead conversion performance.
• Drive showroom campaigns and local promotional events to generate footfall.
• Coordinate with finance, insurance, and accessories partners for complete customer solutions.

B. Customer Relationship & Experience Management

• Ensure high-quality engagement with walk-in and online customers.
• Resolve escalated customer complaints promptly and effectively.
• Monitor customer satisfaction levels through feedback and surveys.
• Maintain relationships with repeat and premium customers.

C. Showroom Operations & Compliance

• Ensure proper display, ambiance, and cleanliness of the showroom.
• Monitor vehicle display rotation and upkeep of demo cars.
• Ensure adherence to brand visual guidelines and audit requirements.
• Supervise documentation, vehicle invoicing, and delivery protocols.

D. Team Leadership & Development

• Motivate, guide, and evaluate showroom staff performance.
• Conduct product and sales process training for sales executives.
• Manage attendance, discipline, and overall team morale.

E. Reporting & Coordination

• Prepare daily and weekly sales performance reports.
• Coordinate with regional team for stock planning, promotions, and logistics.
• Report customer feedback, competitor activities, and market trends to management.