About the job

The Branch Manager is responsible for the overall operations of a branch office, including sales, marketing, customer service, and human resources. The ideal candidate will have a proven track record of success in the telecommunications industry and strong leadership and management skills. 

Responsibilities

• Supervise a team of employees, including sales representatives, customer service agents, and technical support staff.
• Provide leadership and direction to the branch team, ensuring they are motivated and aligned with company goals.
• Conduct performance evaluations and provide coaching and development opportunities to staff.
• Foster a customer-centric culture within the branch, ensuring that all customer inquiries and concerns are addressed promptly and satisfactorily.
• Monitor customer satisfaction metrics and implement strategies to improve customer experience.
• Develop and execute sales strategies to achieve branch revenue targets.
• Identify opportunities for business expansion and growth within the branch's territory.
• Monitor sales performance and adjust strategies as needed.
• Ensure that the branch operates efficiently and cost-effectively, adhering to company policies and procedures.
• Manage inventory and resources to meet customer demand.
• Prepare and manage the branch budget, monitoring expenses and revenue to ensure profitability.
• Analyze financial reports and make data-driven decisions to optimize branch performance.
• Ensure compliance with industry regulations and company policies.
• Maintain accurate records and documentation related to branch operations.
• Address and resolve operational issues, customer complaints, and employee conflicts as they arise.
• Implement solutions to improve branch performance.
• Generate regular reports on branch performance and provide updates to senior management.

Qualifications

• Bachelor's degree in business, management, or a related field (preferred).
• Proven experience in branch management or a similar leadership role within the ISP or telecommunications industry.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of ISP products, services, and industry trends.
• Proficiency in financial analysis and budget management.
• Ability to work effectively under pressure and meet deadlines.