Classic Diamond Jewellers

Gem and Jewellery

Store Experience Manager

Views: 66|Published on: Apr 17, 2026|

General Mgmt. / Administration / Operations

+4 more

Mid Level

Full Time

Vacancy: 1

Pulchowk, Lalitpur and New Road, Kathmandu|

Experience: More than 3 years|

NRs. 35,000 Monthly

Job Description

Roles and responsibilities of this job

Classic Diamond is looking for a Store Experience Manager. Your main job is to make sure every customer feels like a VIP. You will manage the store's look, the staff's presentation, and the overall "five-star" feeling of the boutique.

Role Requirements:

Customer Welcome: Greet guests warmly when they enter. Be the main face at the reception.
Store Look (Aesthetics): Suggest and check store displays. Make sure the lighting, music, and cleanliness are perfect.
Staff Management: Check that all sales staff are well-groomed, wearing clean uniforms, and acting professionally.
Staff Scheduling: Manage the duty roster, leaves, and shift timings for the sales team.
Communication: Answer phone calls and check WhatsApp/messages to make sure customers get polite and quick replies.
Hospitality Touch: Ensure guests are offered refreshments (tea/coffee) in a professional way.

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:More than 3 years

Other Specification

Experience: 3+ years working in a hospitality field(Front Office/Guest Relations), premium airline, or high-end hospitality.
Language: Must be able to speak and write well in both English and Nepali.
Eye for Detail: You must notice small things (like a fingerprint on a glass case or a staff member with an untidy shirt).
Leadership: Ability to lead a team with a kind but firm "service-first" attitude.

Who are we looking for?

Someone who is very polite and stays calm even when the store is busy.
Someone who understands how to talk to luxury clientele.
Someone who is disciplined and punctual.

Salary: Starting at Rs. 35K+ (depending on experience & skills)

Skills Required

Required skills for this job

Team Management

Customer Handling

Hospitality

Relationship-Building Skills

Guest Service Management

Salary

Offered financial and non-financial compensation for this job

Offered Salary:NRs. 35,000 Monthly

Applying Procedure

Click on Login to Apply to get the email address / external link to apply.

Note: You need to be a registered jobseeker to view the applying email address / external link.

Apply Before: May 01, 2026

About the organization

Classic Diamond Jewellers

Gem and Jewellery

Pulchowk, Lalitpur

Classic Diamond Jewellers Pvt. Ltd. is a prominent jewellery company based in Kathmandu, Nepal, known for its finely crafted diamond and gold jewellery collections. Founded in 1997, the brand has grown to become one of Nepal’s trusted names in both retail and wholesale jewellery, blending modern design with traditional craftsmanship.

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