About the job

Calling driven, enthusiastic and motivated counsellors to join our Student Placement team for Australia Destination.

Job Description:

• Provide professional and quality counselling service that meets/exceeds customers' expectations 
• Achieve the assigned targets by intakes
• Deliver the pipeline leads and conversion targets by intake
• Build strong customer relationships through genuine guidance
• Be 100% compliant with application processes
• Be a productive and efficient member of the team
• Effectively implement global priority projects at the country/office level.

Key KPI’s-

Achieve targets for Leads, Applications and Finalizations – by intake 

• Be certified as a counsellor for assigned destinations (pass test every year).
• Knowledge on Destination Education System. 
• Ensure delivery of high level of service to students and Destination client institutions.

Student Services:

• Provide authentic, un-biased and updated information on Destination Institutions and courses and Study Infp Centre services. 
• Ensure that students are aware of Infp Centre’s roles and responsibilities and limitations with respect to securing admissions and student visa approval. 
• Counsel student walk-ins in reasonable time frame; prioritize students with appointments. 
• Ensure that all students are informed about the institution application status and the offer/reject letter is forwarded promptly. 
• Ensure that the students prepare visa documents in a correct manner and timely as per their level of study and intake start date. 

Destination Client Services:

• Develop sound professional rapport with Destination client institution representatives.
• Ensure that the team has an appropriate list of students for clients to meet at in-house interview programs. 
• Ensure appropriate conversions from applicants to invoices for institutions. 
• Conduct Visa Seminars
• Conduct Pre Departure seminars to ensure that students are prepared for the Destination student experience. 
• Liase with banks and other financial institutions for any clarification on documents submitted for visa purposes.