Job Overview:  

We are seeking a highly motivated and experienced individual with a customer centric  mindset to lead our Customer Care team. The ideal candidate will have a proven track  record in managing customer service operations, resolving complex issues, and  implementing effective strategies to enhance customer satisfaction. 

Job Responsibilities: 

• Oversee and manage the daily operations of the customer care team. 
• Develop and implement customer care and support policies and procedures. 
• Hire, train, and mentor customer care team members. 
• Set performance goals and monitor team performance, providing regular  feedback. 
• Handle escalated customer issues and ensure timely resolution. 
• Collaborate with other departments to improve overall customer experience. 
• Analyze customer interactions, feedback and implement improvements based on  findings. 
• Stay informed about industry trends and best practices in customer care &  support. 
• Collaborate with other departments to resolve customer issues and streamline  processes. 
• Maintaining a positive, empathetic, and professional attitude toward customers at  all times. 

Job Specification: 

• At least 3 years of experience in customer service/care or handling customer  queries/issues 
• Bachelor's degree or equivalent work experience. 
• Strong leadership and interpersonal skills. 
• Excellent communication and problem-solving abilities. 
• Ability to analyze data and use it to drive improvements. 
• Commitment to providing exceptional customer support.
• Should be flexible to work in evening shift. 
• Should be willing to work in weekends and public holidays. 

• Attractive compensation package based on merit 
• Weekly offs, public holiday and night/morning allowances 
• 1.5 days weekly offs 
• Friendly and Collaborative work environment