Hitachi Energy
Software Companies

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

We employ around 45,000 people in …

Associate Client Support Specialist

Views: 3748 | This job is expired 2 years, 1 month ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	May. 16, 2023 23:55 (2 years, 1 month ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Less than or equal to 1 year
Professional Skill Required	:	CRM Software Project Management Agile Scrum Jira

Other Specification

Education Level and Experience Required:

Bachelor's degree in IT, Management, or similar degree.
6 months to 1 years of relevant experience (Freshers ‘are also encouraged to apply)

Skills and competencies:

Excellent command in written and verbal English
Basic knowledge of MS Office Packages.
Basic knowledge of SCRUM, Agile methodologies, APi, CRM, Project Management tools – Jira etc
On-screen capture and video editing tools is a plus.
Analytical and problem-solving skills.

Job Description

1. Ticket Management and Communication with clients

Proactively respond to client queries, requests, and client grievances.
Keep management team informed of critical client situations.
Regular reporting and communication with the Internal team members.
Follow up with the clients to ensure that the tickets are timely addressed and resolved.

2. Call Management

Set up a Webex or team meeting with clients, as necessary.

3. Monitoring and Testing

Monitoring EOD jobs.
Analyze and replicate client problems by testing different scenarios.

4. Documentation

Prepare documentation according to customer needs.
Assist team in internal documentation.

Job summary
Provide 1st level of support to customers in areas of product support, product setup, customer complaints, comments, requests, and consultations.

The above-mentioned jobs and responsibilities are not enough to cover all the work to be carried out, hence we should carry out jobs as necessary and instructed by the supervisor.

Besides offering a stimulating learning experience and competitive pay, Hitachi Energy also offers many benefits and perks including:

5 working days/week
Lunch Allowance
Travel Allowance
Festival Allowance
Paid Leaves
Social Security Fund
Accidental & Medical Insurance Coverage
Global Exposure

This job has expired.

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