Dish Media Network
Broadcast Media

Dish Media Network Limited “DishHome” is one of the fastest growing companies in Nepal’s broadcast and internet service industry. DMN was established in 2009 as Nepal’s First and only Direct-To-Home (DTH) Television service provider. The company is directly connected to 2 million-plus households from multiple platforms like Satellite TV & Fibernet (Dish Media Network), Cable TV (SIM TV), T2 TV & IPTV (Prabhu Digital). One of the major strengths of DMN is its expansive network of over 5000+ Dealers, Sub Dealers and Service Franchises who provide immediate service to our customers.

After a long and successful experience of over 13 years in Pay-TV service, DishHome launched its FTTH Internet service under the brand name “DishHome Fibernet” in 2020. As of now, DishHome Fibernet is providing internet service to over 300,000 satisfied retail customers through certified and experienced Engineers and Technicians.

Our Mission & Visions:

Mission – Our mission is to win the hearts of every individual in Nepal, serving even the remotest part, with the best of entertainment and infotainment services, connecting them to the world.

Vision – We envision DishHome to be a part of every household in Nepal, driving a new era of development, growth and productivity.

Assistant Supervisor- ISP

Views: 3644 | This job is expired 1 year, 10 months ago

Basic Job Information

Job Category	:	IT & Telecommunication > Customer Support
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Jul. 18, 2023 23:55 (1 year, 10 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than or equal to 1 year
Professional Skill Required	:	Analytical Communication Multitasking Problem Solving Reporting

Other Specification

Bachelor’s degree in management, communications, or any other related field
1- 2 years of proven experience in after sales and customer support
Proficient in all Microsoft Office applications
Ability to work in a fast-paced environment
Strong analytical, problem solving and reporting skills
Must be able to train, coach and develop team
Must have a pleasant personality
Candidate should be good at multi-tasking

Job Description

Responsible for overall performance of Onsite service field support
Develop and maintain strong monitoring and reporting system to evaluate the performance of Onsite team/ vendor
Maintain inter department coordination to resolve issues
Diagnose and maintain troubleshooting mechanism to escalate information according to structured protocol
Involve in documentation and instant resolution of issues
Train, motivate, and lead team to achieve set objectives and targets
Perform other duties as assigned by the Supervisor

This job has expired.

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