Assistant Specialist - Core Product and Services
Ncell is a part of Axiata Group Berhad, one of Asia’s leading telecommunication groups.

At Ncell, we care about our people and their development. Here you will find opportunities for continued education and training. We are working on the process and strategies to empower our people through leadership programs. At Ncell, we are committed to help our people learn, develop & enhance their functional skills, leadership capabilities & personal effectiveness. Our leadership development focuses developing leaders who think before they act and act according to the values that the organization embraces.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance and Customer Loyalty. These values are the integral part of our business. We carry out our daily business by keeping these values in mind as we as an organisation strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgement, a sense of personal initiative and problem solving abilities.

Ncell offers competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

Assistant Specialist - Core Product and Services

Views: 5444 | This job expired 2 months, 1 week ago

Basic Job Information

Job Category : Commercial / Logistics / Supply Chain
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Documents Required : Resume , Application Letter * Documents are required while applying for job.
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 09, 2019 23:55 (2 months, 1 week ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Professional Skill Required : Planning Skills Ms Office Project Management Skills
Other Specification

  • Bachelor’s Degree in Management specialized in Marketing
  • Preference for relevant experience.

 Your profile:

  • Understands and collates details of situations or problems at work
  • Implements agreed initiatives effectively
  • Understands linkage of own work beyond his / her area
  • Seeks to learn more about other parts of the unit
  • Understands impact of own performance on customers
  • Understand processes to gather needed information or support
  • Adapts to agreed rules to get a job done
  • Works on constructive feedback to improve one's work performance
  • Sound knowledge of MS Office especially MS Excel/PowerPoint/MS Word
  • Creative work approach with good planning skills
  • Team player with positive attitude
  • Project management skill 

Job Description

Department: Commercial Department

Section: Core Product & Service

Duty Station: Current requirement is in Kathmandu but can be placed anywhere in Nepal as per business needs and future requirements.

Main Responsibility Areas:

  • Identify key growth segment and make plans to acquire new customer
  • Create a churn management module to prevent customers from leaving the network
  • Work on a loyalty model to keep the customer active
  • Develop comprehensive marketing plans to determine the most profitable course for each existing and new product
  • Determine customers’ needs, desires and design new products that cater customer and business needs
  • Prepare business cases, plan and ensure an effective implementation of the campaign
  • Take proactive approach to educate and promote products to end customers via available channels
  • Manage relationship and work progress with other departments effectively for successful execution of campaign
  • Identify and maintain products life cycle whilst keeping track of different existing products for their effective Product lifecycle Management
  • Maintain and prepare reports, KPI at daily/weekly and monthly basis.
  • Assess and monitor market competition along with related ongoing competitive landscape
  • Keep track of customer feedback, complaints, suggestion and work for improvement to provide exceptional customer experience.
  • Demonstrate proactive approach in frauds/ revenue leakages by identifying and resolving new/existing issues
  • Conduct proper analysis of Campaign(s) during and after the closure.
  • Demonstrate proactive approach and follow up in identifying and resolving different network related issues with related stakeholders

What we offer:

International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Provident Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc.

We encourage experienced candidates having above-mentioned competencies who can encourage and foster collaboration across functions, level, and borders to apply and be a part of the Ncell's winning Team.

Note: merojob on behalf of Ncell will carefully assess your qualifications for the position you applied with regards to job requirements. Canvassing at any stage of the processes shall lead to disquali­fication of the candidate for this vacancy and any future recruitment process.

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