Department: Commercial Department

Section: Core Product & Service

Duty Station: Current requirement is in Kathmandu but can be placed anywhere in Nepal as per business needs and future requirements.

Main Responsibility Areas:

• Identify key growth segment and make plans to acquire new customer
• Create a churn management module to prevent customers from leaving the network
• Work on a loyalty model to keep the customer active
• Develop comprehensive marketing plans to determine the most profitable course for each existing and new product
• Determine customers’ needs, desires and design new products that cater customer and business needs
• Prepare business cases, plan and ensure an effective implementation of the campaign
• Take proactive approach to educate and promote products to end customers via available channels
• Manage relationship and work progress with other departments effectively for successful execution of campaign
• Identify and maintain products life cycle whilst keeping track of different existing products for their effective Product lifecycle Management
• Maintain and prepare reports, KPI at daily/weekly and monthly basis.
• Assess and monitor market competition along with related ongoing competitive landscape
• Keep track of customer feedback, complaints, suggestion and work for improvement to provide exceptional customer experience.
• Demonstrate proactive approach in frauds/ revenue leakages by identifying and resolving new/existing issues
• Conduct proper analysis of Campaign(s) during and after the closure.
• Demonstrate proactive approach and follow up in identifying and resolving different network related issues with related stakeholders

What we offer:

International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy, Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Provident Fund, Incentives, Leave Travel Allowance, Medical Insurance, Gratuity, Communication Facilities, etc.

We encourage experienced candidates having above-mentioned competencies who can encourage and foster collaboration across functions, level, and borders to apply and be a part of the Ncell's winning Team.

Note: merojob on behalf of Ncell will carefully assess your qualifications for the position you applied with regards to job requirements. Canvassing at any stage of the processes shall lead to disquali­fication of the candidate for this vacancy and any future recruitment process.