Ncell
Telecommunication

At Ncell, we are passionate about our values, principles, and our strategic priorities. We believe that having the right talent in the right roles enables execution, improves our customer’s experience, and delivers breakthrough results. This is what makes us a winning team.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and One Company - One Family. These values are the most integral part of our business. We carry out our daily business by keeping these values in mind as we, as an organization strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgment, a sense of personal initiative, and problem-solving abilities.

Ncell offers a competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

Ncell is also committed to protecting Applicants' personal data. In Ncell, we take privacy seriously and all our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, in our Use of personal data, through robust cyber Security practices and we take due care when Transfer of data is required. Click the link to know more about applicants privacy
https://webapi.ncell.com.np/upload/Notice/Ncell_Axiata_Privacy_Notice_for_Candidates.pdf

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and …

Assistant Specialist - Enterprise Customer Experience

Views: 400 | Apply Before: 6 days, 5 hours from now

Position: Assistant Specialist - Enterprise Customer Experience

Main Duties and Responsibilities:

Develop and execute customer experience strategies to improve customer satisfaction and retention.
Analyze customer feedback and data to identify trends and areas for improvement.
Collaborate with sales, marketing, products, and support teams to ensure a seamless customer journey.
Implement customer feedback mechanisms and ensure timely resolution of customer issues.
Monitor and report on key customer experience metrics and KPIs.
Lead initiatives to enhance customer engagement and loyalty programs.
Provide training and support to internal teams on customer experience best practices.
Stay up to date with industry trends and best practices in customer experience management.

Qualifications & Experience:

Bachelor's degree in management, Marketing, or a related field.
Preference will be given to those who have experience in customer experience management, preferably in an enterprise setting.

Profile:

Understands and collates details of situations or problems at work
Implements agreed initiatives effectively
Understands linkage of own work beyond his / her area
Seeks to learn more about other parts of the unit
Understands impact of own performance on customers
Understand processes to gather needed information or support
Adapts to agreed rules to get a job done
Works on constructive feedback to improve one's work performance.

Duty Station:
Kathmandu but can be placed anywhere in Nepal as per business needs.

What we offer:
International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.