Ncell
Telecommunication

At Ncell, we are passionate about our values, principles, and our strategic priorities. We believe that having the right talent in the right roles enables execution, improves our customer’s experience, and delivers breakthrough results. This is what makes us a winning team.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and One Company - One Family. These values are the most integral part of our business. We carry out our daily business by keeping these values in mind as we, as an organization strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgment, a sense of personal initiative, and problem-solving abilities.

Ncell offers a competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

Ncell is also committed to protecting Applicants' personal data. In Ncell, we take privacy seriously and all our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, in our Use of personal data, through robust cyber Security practices and we take due care when Transfer of data is required. Click the link to know more about applicants privacy
https://webapi.ncell.com.np/upload/Notice/Ncell_Axiata_Privacy_Notice_for_Candidates.pdf

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and …

Assistant Specialist / Assistant Technical Specialist – Service Desk

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Position: Assistant Specialist / Assistant Technical Specialist – Service Desk

Main Duties & Responsibilities

Plan, execute and optimize the general ITSM/ITAM activities.
Centralized policies enforcement through available technologies like, SCCM, AD/DC, LAPS etc.
Provide IT support to end-users.
Ensure SLA fulfillment for each service request, regularly review task completion status, generate reports, and oversee service delivery execution.
Troubleshoot and resolve IT complaints, patching with current versions, working with the cross functions and support vendors.
Maintain knowledge base documents related to services and solutions.
Perform technical maintenance on office IT equipment, including printers, faxes, copiers, scanners, phones, and multifunctional devices.
Respond promptly to user inquiries through various communication channels.
Install and configure software for end-users.
Maintain computer systems and ensure optimal performance.
Stay updated with new technology and software.
Maintain accurate records of IT assets to ensure transparency, accountability, and compliance.
Optimize IT systems and processes through automation and digitization for improved monitoring and efficiency.
Collaborate with different teams to design, integrate, and optimize system components for better performance.
Enforce security measures and manage user access to IT systems.
Analyze IT service processes, technical frameworks, guidelines, and policies.
Identify areas for improvement and enhance service management, development, operations, and maintenance.
Monitor KPIs and SLAs for IT services to improve customer experience.
Analyze, review, and maintain IT device inventory accurately.
Ensure IT services align with business and technology needs for faster delivery.
Install, test, and deploy IT systems to provide first-level technical support to all the departments.
Administer System Center Configuration Manager (SCCM) for centralized client device management, reporting, and security compliance.

Education Qualification & Experience

Bachelor Degree in Engineering in Information Technology / Computer Applications is preferred
Experience in the relevant field will be preferred.
Excellent knowledge of Enterprise IT Services.
Microsoft and ITSM Certification is preferred.
Experience in the enterprise solutions & IT services and underline services, partners & vendor management is preferred
Excellent IT knowledge.

Profile

Excellent interpersonal skills with capability to display vision by excellent communication.
Strong collaboration skills with capability to drive integration and build solid organizational relationships as well as fostering collaboration among the teams.
Availability to business trips inside and outside country, as per the requirement.
Availability to work on off-hours and weekends, as per the requirement.
Shall be available on the official mobile phone 7 days a week and shall inform immediate reporting Manager of the period of his/her unavailability on the mobile phone in advance and provide all possible contact details for urgent contact within this period.
Create an environment where performance excellence is rewarded.
Able to quickly adapt to change and solve issues/tasks in a rational, logical and analytical way quickly and correctly.
Able to modify self-perception and behavior based on feedback from others.
Understands and collates details of situations or problems at work
Implements agreed initiatives effectively
Understands linkage of own work beyond his / her area
Seeks to learn more about other parts of the unit
Understands impact of own performance on customers
Understand processes to gather needed information or support
Adapts to agreed rules to get a job done
Works on constructive feedback to improve one's work performance.

Duty Station:
Kathmandu but can be placed anywhere in Nepal as per business needs or future requirements.

What we offer:
International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.