The Assistant Dispatch Supervisor will support the Dispatch Supervisor in coordinating transportation operations, ensuring drivers and routes are efficiently managed, and monitoring app usage to streamline operations. 

This in-person role demands exceptional communication skills, advanced proficiency in Microsoft Excel, and the capacity to manage and recall a significant volume of information in a dynamic, fast-paced environment. The ideal candidate will excel under pressure, possess a proactive and extroverted personality, and demonstrate confidence in handling phone calls and engaging effectively with drivers, vendors, and clients.

Job Responsibilities

• Assist in creating and managing daily driver assignments to ensure optimal coverage and efficiency.
• Communicate route updates, delays, and other information to drivers promptly and clearly.
• Monitor app usage in real-time to track driver locations, route progress, and trip completion.
• Train drivers on app functionality and resolve any app-related issues efficiently.
• Use Microsoft Excel and internal systems to manage and analyze trip data, driver performance, and route efficiency.
• Prepare and present data-driven reports to improve operational performance and decision-making.
• Maintain accurate records of driver compliance, trip logs, and incident reports.
• Collaborate with the compliance team to ensure all necessary driver documentation is current and complete.
• Act as the primary point of contact for drivers, clients, and vendors, handling inquiries and resolving issues promptly.
• Build strong relationships with drivers through effective communication, guidance, and support.
• Support onboarding efforts for new drivers, emphasizing app usage, compliance, and operational procedures.
• Conduct refresher training sessions to maintain high service and safety standards.
• Be available to handle phone calls and provide support during emergencies, ensuring smooth operations at all times.

Qualifications

• Bachelor’s degree in business administration, or a related field is required.
• 2+ years of experience in dispatch, transportation operations, or a related administrative role.
• Proficiency in English language, with strong verbal and written communication skills, is required for clear and effective interaction.
• Proficiency in Microsoft Excel, with the ability to create and manage spreadsheets, analyze data, and generate reports.
• Strong organizational skills and attention to detail, with experience handling administrative tasks.
• Familiarity with dispatch apps and internal systems; experience with platforms.
• Excellent communication and interpersonal skills, with a confident, extroverted personality.
• Ability to multitask in a fast-paced environment and remain calm under pressure.
• Strong problem-solving skills, with the ability to take initiative and resolve issues independently.

What We Offer

• Competitive salary 
• Opportunities for professional development and growth.
• A supportive team environment committed to excellence and safety.

Working Hours 

California, USA Time: 9:00 AM to 5:00 PM
Equivalent Nepal Time: 10:45 PM to 6:45 AM

Rids Brother Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.