Department: Shopping

We are looking for an Assistant in Customer Service Relations department to provide excellent customer service and to promote this idea throughout the organization. The goal is to increase customer satisfaction, loyalty and retention and to meet their expectations.

Qualification and Experience:

• Intermediate in Management. Preferably, BBA/BBS or any similar qualification running
  
• At least one years of experience in similar roles.

• Serves customers by providing answers regarding products and services, suggesting information about other products and services.
  
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  
• Managing large amounts of incoming calls and customer service inquiries.
  
• Ensure excellent service standard, respond efficiently to customer inquiries and maintain high customer satisfaction.
  
• Need to handle inbound and outbound calls effectively to generate sales leads that develop into new customers.
  
• Need to handle customer complaints, provide alternative solutions within the time limits, and follow up to ensure resolution.
  
• Resolve customer complaint via phone, email, mail or other social media platform.
  
• Keep records of customer interactions, process customer accounts with proper documentation.
  
• Identify and assess customers’ needs to achieve satisfaction.
  

Job Specification:

• Knowledge of Microsoft programs such as Excel, Word, and PowerPoint etc.
  
• Skillful in interpersonal, time management, communication, problem solving skills
  
• Ability document procedures that are easily understood by others.
  
• Ability to work with minimal supervision.
  
• Able to multi-task and work independently.
  
• Preferred who had outstanding communication skills and interpersonal abilities.
  
• Fluency in English (both oral and written) and Nepali (oral) essential
  
• Able to work under pressure and deadline as well as in a team.
  

Key Skills for Customer Service Representative:

Customer Service, Quality Focus, Problem Solving, Positive Attitude, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Multi-tasking, Patience, Negotiation, Product Knowledge, Market Knowledge

Note:

• Muncha Internet Ventures is an equal opportunity provider.
  
• Female and candidates from indigenous group are highly encouraged to apply.
  

Applying Procedure:

Interested Candidates must send their updated resume at [email protected]

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