• Serves customers by providing answers regarding products and services, suggesting information about other products and services
• Attracts potential customers by answering product and service questions; suggesting information about other products and service
• Managing large amounts of incoming calls and customer service inquiries
• Ensure excellent service standard, respond efficiently to customer inquiries and maintain high customer satisfaction 
• Need to handle inbound and outbound calls effectively to generate sales leads that develop into new customers
• Need to handle customer complaints, provide alternative solutions within the time limits, and follow up to ensure resolution
• Resolve customer complaint via phone, email, mail or other social media platform
• Keep records of customer interactions, process customer accounts with proper documentation
• Identify and assess customers’ needs to achieve satisfaction

Applying Procedure

Interested candidates are requested to submit their CV at [email protected] before 30th June, 2019.