Orbit International

Customer Service Manager

Orbit International

Customer Service Manager

Customer Service Manager

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Balaju
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 29, 2022 23:55 (2 days, 16 hours from now)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year

Job Description

Develop customer service manual (procedures, policies, and standards) for the department and lead the team to operate as per the policy. The team will include one assistant, local technicians, and sub- contracted technicians.

  • Address customers inquiries and complaints (in-warranty and out-of-warranty) through telephone, email, letter, face-to-face and so on
  • Handle and solve customerscomplaints successfully by investigating their problems thoroughly
  • Issue refunds and compensation to genuine customerscomplaints
  • Maintain accurate records of discussions or correspondence with customers (that includes customers’ complaints, major problems investigated, the time taken to solve particular problem etc.)
  • Records must be reported to Director once a week in a proper format
  • Manage and Order the Spare Parts from Vendors as and when required
  • Manage Accounts of all Technicians whether salaried or outsourced
  • Coordinate with Sales and Marketing Manager to discuss ways to improve customer service
  • Assist and advice customers in operating company’s products correctly
  • Train employees and technicians to deliver a high standard of customer service

Job Action

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