Mount Royal Holidays

Travel Agents / Tour Operators

Air Ticketing Officer

Views: 2786|Published on: Aug 26, 2024

Sales / Public Relations

Senior Level

Full Time

Vacancy: 1

7th Floor, BK Complex, New Baneshwor, Kathmandu, Nepal|

Experience: More than 5 years|

Not Disclosed

Job Description

Roles and responsibilities of this job

Mount Royal Holidays Pvt. Ltd. is seeking an experienced and detail-oriented Senior Air Ticketing Officer to join our team. The ideal candidate will have extensive knowledge in the travel industry, particularly in air ticketing, and will be responsible for managing all aspects of the ticketing process, including customer service, bookings, and coordination with airlines.

Key Responsibilities:

Handle flight reservations, cancellations, and rebookings for clients, ensuring a seamless and efficient ticketing process.
Provide expert advice and assistance to clients regarding flight options, itineraries, and fare rules.
Manage group bookings and corporate travel accounts, maintaining high standards of service and client satisfaction.
Coordinate with airlines and other travel service providers to confirm bookings and resolve any issues.
Stay updated with airline policies, fare rules, and industry regulations, ensuring compliance in all ticketing activities.
Prepare and issue tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
Monitor and manage PNRs (Passenger Name Records) to ensure timely issuance and adjustments.
Handle customer inquiries and provide prompt, professional, and courteous responses.
Assist in the resolution of any travel-related issues, including delays, cancellations, and schedule changes.
Maintain accurate records of transactions and provide detailed reports to management.
Train and mentor junior ticketing staff, sharing knowledge and best practices.

Job Specification

Required qualifications for this job

Required Education Level:Graduate (Masters)

Required Experience:More than 5 years

Other Specification

Bachelor’s degree in Travel and Tourism, Business Administration, or a related field.
Minimum of 5 years of experience in air ticketing, with at least 2 years in a senior or supervisory role.
Strong knowledge of airline fare structures, ticketing rules, and international travel regulations.
Excellent communication and customer service skills.
Ability to work under pressure and handle complex ticketing issues with efficiency.
Strong organizational skills and attention to detail.
Ability to multitask and manage time effectively.
Fluency in English and Nepali (both written and spoken).

Skills Required

Required skills for this job

Communication

Problem Solving

Customer Service

Attention to Detail

Airline Fare Knowledge

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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Apply Before: Sep 10, 2024

About the organization

Mount Royal Holidays

Travel Agents / Tour Operators

7th Floor, BK Complex, New Baneshwor, Kathmandu, Nepal

Mount Royal Holidays Pvt. Ltd. is a travel and tour company based in Kathmandu, Nepal. Renowned for its exceptional service in the tourism industry, the company offers a comprehensive range of travel solutions, including domestic and international flight bookings, hotel reservations, and customized holiday packages.

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