Reports To: UK Head of Enrolments

Critical Relationships: International Students, Admission Head, Employees of Malvern Nepal Back Office, international agents, PLC employees.

Overall Job Purpose: To provide accurate information to students on their inquiries, facilitate admission procedure and produce periodic reports. Take ownership and be accountable for performance and productivity of whole team.

Roles and Responsibilities

• Provide appropriate level of escalation of the issues regarding team or admission to competent authorities for resolution.
• Maintain Pre-screening spreadsheet
• Maintain and enhance relationships with agents.
• Ensure that student information is clear for the schools.
• Be able to manage workload and handle high volume of requests throughout the busy periods.
• Follow SOPs and protocols for all admission process. Process enrolments within the agreed SLA.
• Liaise with agents, students, and internal stakeholders throughout the student’s admission.
• Display and always maintain highest standard of service excellence in terms of handling internal and external enquiries.
• Timely follow up with Agents and Students for the required details and documents.
• Proactively participate in meetings, offering suggestions on how to improve the efficiency of the department.
• Actively participate in receiving trainings and provide support to other team members when required.
• Other tasks as assigned by the Team Lead.

Job Specification

• Education: Bachelor’s Degree
• Technical Skills: Microsoft Office Suite, reporting
• Industry Experience: Preferable, Not required.
• Management Skills: Professional discretion and a team player, sensitivity to timelines and meticulous.
• Personal Qualities: Extrovert, Resourceful, Problem solver, Matured attitude, team player, ability to make decisions, interest in working with other cultures, flexibility to undertake new responsibilities and work in different ways
• Technology Skills: Microsoft Office Suite
• Language Skills: Fluent Nepali and English, High verbal
• Communication Skills: Proficient in written and verbal English communication.

Malvern House Values:

• Integrity: A Reliable Partner – Trusted and Assuring
• Customer Focus: Customer Centric – We Care & Support
• Accountability: Responsibility – We take Ownership
• Resilience: Determination – Failure is just another start
• Excellence: Quality & Professionalism – Exceed the Expectations