MiDas Technologies
Software Companies

Midas Technologies is a leading healthcare information system solution provider in Nepal. It is backed by 20 years of experienced team members, many of whom are expert domain consultants and accomplished professionals with extensive work experience in healthcare ERP system solutions.

With a workforce from diverse backgrounds and cultures, we focus to evolve into an integrated healthcare system solution provider with an aim to create health ecosystem by connecting patients, doctors, pharmacies, diagnostics, clinics, public health centers, and hospitals.

Visit us at: http://www.midastechnologies.com.np/site/

With a workforce from diverse backgrounds and cultures, we focus to evolve into an integrated healthcare system solution provider with an aim to …

Technical Support Officer

Views: 2273 | This job is expired 5 years, 2 months ago

Basic Job Information

Job Category	:	IT & Telecommunication
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 10 ]
Employment Type	:	Full Time
Job Location	:	Thapathali, Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Feb. 19, 2020 23:55 (5 years, 2 months ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Not Required

Other Specification

Must have good communication skills
Willing to travel all over Nepal
Must have two wheeler with valid license
Support background in software or related will be added advantage
Accounting background candidates are highly encouraged to apply

Notes:

Candidates with a different stream of education but sufficient relevant experience may apply too
Remuneration and benefits no constraint for deserving candidates

Job Description

Help customers in product deployment and troubleshooting technical issues, both verbally and electronically in a positive, professional, efficient manner
Document customer issues/resolution/steps taken to troubleshoot and report to the product team
Capture customer requirements and common causes technical issues
Follow-up on customer issues in timely manner and monitor them to closure.
Respond to product related technical inquiries from customers.
Provide product demos and walk through to customers.
Software Implementation and user level training
Client support