Position Summary

The Workshop Supervisor / Service Advisor will be responsible for overseeing day-to-day workshop operations, managing a team of mechanics, and delivering high-quality customer service. This role also involves marketing aftersales services, maintaining service quality standards, and ensuring optimal use of technical and software resources.

Key Responsibilities

• Supervise workshop operations and ensure timely, efficient, and high-quality service delivery
• Diagnose and troubleshoot technical issues in vehicles with accuracy
• Manage and guide mechanics and workshop staff to ensure productivity and discipline
• Coordinate with customers to understand service requirements and provide timely updates
• Maintain excellent customer relationships and resolve issues proactively
• Monitor proper use of the company’s service software and ensure timely reporting and record-keeping
• Promote and market aftersales services, including bodyguard (BG), glass protection (GP) coating, and car detailing products
• Develop and support the dealership network for aftersales services across Nepal
• Prepare and submit service reports and other documentation as required
• Ensure cleanliness, safety, and compliance with workshop SOPs
• Assist in spare parts coordination and workshop administration tasks

Qualifications & Requirements

• Bachelor’s or Diploma in Automobile Engineering or related field
• Minimum 2–4 years of experience in automotive service or workshop operations preferred
• Strong technical and diagnostic skills
• Excellent organizational, problem-solving, and team management capabilities
• Good communication skills in both English and Nepali (verbal and written)
• Able to prepare service reports and correspond independently
• Proficiency in using computers and workshop software
• Energetic, proactive, and customer-focused personality
• Must own a personal vehicle and be willing to travel as required

Skills Required

• Vehicle Diagnosis & Troubleshooting
• Workshop Supervision
• Customer Handling & Service Advising
• Marketing of Aftersales Products
• Report Writing & Documentation
• Team Leadership & Communication
• Software/System Literacy