Momoway Pvt. Ltd., a sister company of Manaram Group is looking for the following positions:

DEPARTMENT: Operations
REPORTS TO: International Regional Manager

Position Overview

The Unit Manager (UM) is responsible for the overall responsibility for directing daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant repair and maintenance, inventory management, team management, retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer.

Roles and Responsibilities

General Management

• Manage the restaurant as appropriate to achieve customer satisfaction and quality service.
• Provide assistance to management and employees while encouraging a restaurant atmosphere focused on great hospitality.
• Work within existing policies and procedures to ensure goals are achieved relating to revenue and growth.
• Implement company programs and manage the operations as required to ensure compliance with SOP
• Prepare weekly roster and coordinate the operation of the restaurant ensuring that kitchen, bar, and waiting staff are working as a team.
• Check stock levels, order supplies and prepare cash drawers and petty cash
• Record the weekly expenses and provide measures to overcome the expenses. 

Sales and Marketing

• Reviewing customer feedback to identify areas for improvement or positive aspects that should be emphasized in future promotions
• Collaborate with the marketing team for the planning of large events.

Quality Management and Assurance

• Monitor and control the maintenance and sanitation of all areas of the restaurant and equipment to protect the assets, comply with regulations and ensure quality service.
• Ensure that operational and training standards are consistently followed and executed.

Risk Analysis and Safety Protocols

• Ensure that restaurant hygiene and health and safety standards are achieved and maintained in line with internal and regulatory requirements.
• Ensure that health and safety guidelines are always followed
• Prepare data, putting together restaurant reports for the employees as well as senior management.

Relationship Management 

• Assist in recruitment, train the employees to attend guests and provide customer service. 
• Coach, provide feedback and develop a healthy culture and performance within the team
• Assess and improve the performance of employees in a timely manner.

Reporting

• Prepare reports at the end of the shift/week, including staff control, food control and sales
• Reporting on a regular basis to the Unit Manager.

Skills & Qualifications

Task Related skills

• Bachelor's degree in business administration; hospitality management or culinary schooling is a plus.
• 3 years of full employment in a managerial position. 
• Extensive food and beverage (F&B) knowledge, with the ability to remember and recall ingredients and dishes to inform customers and associates
• Competencies and Soft Skills
• Outstanding communication ability in both English and Nepali
• Ability to work effectively under time constraints and deadlines.
• Ability to move throughout all food and beverage areas and continuously perform essential job functions.
• Strong leadership, motivational and people skills
• Strong decision-making skills and a results-driven approach
• Good understanding of useful computer programs (MS Office, POS)