Ncell
Telecommunication

At Ncell, we are passionate about our values, principles, and our strategic priorities. We believe that having the right talent in the right roles enables execution, improves our customer’s experience, and delivers breakthrough results. This is what makes us a winning team.

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and One Company - One Family. These values are the most integral part of our business. We carry out our daily business by keeping these values in mind as we, as an organization strongly stand for it.

Applicants must have the highest ethical standards, strong leadership skills, excellent judgment, a sense of personal initiative, and problem-solving abilities.

Ncell offers a competitive package that is designed to make you feel an integral part of the team and directly involved in the company's success.

Ncell is also committed to protecting Applicants' personal data. In Ncell, we take privacy seriously and all our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, in our Use of personal data, through robust cyber Security practices and we take due care when Transfer of data is required. Click the link to know more about applicants privacy
https://webapi.ncell.com.np/upload/Notice/Ncell_Axiata_Privacy_Notice_for_Candidates.pdf

At Ncell, we lay much emphasis on our corporate values: Uncompromising Integrity, Exceptional Performance, Customer at our Heart, Breakthrough Innovation, and …

Unit Head -Service Delivery & After Sales

Views: 1738 | This job is expired 2 months, 1 week ago

Position: Unit Head -Service Delivery & After Sales
Department: Business Solutions
No of Opening: 1

Main Duties and Responsibilities:

Oversee the end-to-end delivery and operations of enterprise solutions, ensuring SLA adherence and service excellence.
Manage customer onboarding, implementation, and post-deployment support for DC, Cloud, Security, and Network services.
Establish and monitor KPIs for service quality, uptime, and operational efficiency.
Work closely with internal teams, NOC, CX teams, partners, and regulatory bodies to drive automation, process optimization, and continuous service improvements.
Collaborate with partner support teams to ensure seamless service delivery and issue resolution.
Ensure compliance with regulatory and security requirements while delivering managed services.
Drive customer satisfaction by proactively identifying and resolving service challenges.
Design and implement service delivery strategies that ensure seamless integration of multiple technology platforms.
Ensure interoperability between different systems and vendors to maintain high service reliability.
Work closely with sales, pre-sales, and solution architects to align service delivery models with customer requirements.
Engage with enterprise customers to understand their ongoing operational and service support needs.

Education Qualification and Experience:

Master’s degree in computer science, Information Technology, Electronics & Communication, or a related field with 6 years of experience in Service Delivery, Operations, or Managed Services OR
Bachelor’s degree with 8 years of experience.
Strong background in Network, Cloud, Cybersecurity, and ITIL-based service management.
Experience in handling enterprise customers and managing large-scale operations.
Previous experience in a telecom or technology company is an advantage.

Profile:

Highlights the longer-term implications of issues or situations that facilitate planning for the unit or function.
Creates new solutions to resolve problems or issues in novel ways.
Proactively seeks to optimize the financial or business impact of initiatives.
Stay updated with business developments and take steps to align work towards the business changes.
Takes personal responsibility for correcting customer problems - corrects problems promptly and un-defensively.
Able to establish and gain commitment from various parties to achieve one's team objectives.
Strives to create exceptional performance for the team.
Encourages teamwork and bonding within and outside team without compromising delivery of exceptional results.

Duty Station:
Currently Kathmandu but can be placed anywhere as per business needs.

What we offer:
International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.

This job has expired.

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