• Own Reviews & Ratings Quality, Process and Performance
• Quality checking the incoming reviews and image reviews to maintain authenticity and civility in ratings and reviews section
• Quality checking the answers provided by sellers on Q&A to maintain authenticity, civility and originality in products and services offered
• Increasing the inflow of ratings, reviews and image reviews into the platform to improve customer experience by aiding in the purchase decision making process
• Providing feedback to the Customer Service team on the nature of reviews coming in to improve consumer experience and maintain product and service quality
• Plan visibility, engagement mechanics and subsidy to increase reviews and ratings
• Collaborate with stakeholders to establish process to use reviews to improve product quality 

Requirements

• 2 years of work experience 
• Ability to adapt to new systems and technologies
• Ability to perform tasks with a high degree of accuracy
• Comfortable working independently with minimal supervision
• Strong Excel and PowerPoint skills
• Strong accountability and ownership values
• A problem solver with good time management skills

Competencies

• Technical
• Communication
• Initiative
• Team Player

What we offer

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth. 
• A platform to learn from Alibaba’s world-leading ecosystem 
• Rigorous training and exposure in team management, leadership, business analytics, and operations. 
• An opportunity to train the next generation of business leaders 
• Competitive salary and incentive package 
• Health & Medical insurance