No. of Positions: 6
Position Title: Trainee/Associate
Department: Multiple (Commercial, App Experience, Fleet Team, Customer Service and Brand and Marketing)
Employment Type: Full-time
Location: Naxal, Kathmandu

Major Responsibilities by Department :

1. Commercial :

• Assist Seller Onboarding Team
• Internal Communication and Compliance
• Vendor Assignment
• Sales Operation Communication Group Follow-up
• Database Management - Vendor Contracts

2. App Experience :

• Transform ideas into captivating app experiences.
• Work seamlessly across departments to align goals and efforts
• Develop strategies that enhance brand offerings and customer appeal
• Prioritize customer needs and preferences in all marketing decisions
• Translate complex data into clear, impactful reports

3. Customer Service :

• Answer phone calls and respond to customer inquiries regarding products and services
• Recommend product or service by collecting customer information and analyzing their product and service needs
• Handle and process online and telephonic orders
• Mobilize delivery staffs in wise, effective and efficient manner
• Ensure excellent service standards and maintain high customer satisfaction
• Know the company’s products and services and stay updated with the related issues
• Promptly identify and resolve customer issues and follow up to ensure resolution
• Contribute to team effort by accomplishing related results as needed

4. Fleet (Delivery Riders) Management :

• Maintain the attendance and leave records of the delivery riders on a daily basis understanding the daily availability and necessity of delivery riders
• Solve the general grievances of the delivery riders by proper counseling and maintain good team spirit among them
• Maintain the records of the all payroll issues (for e.g. salary/incentives) of the delivery riders whenever necessary and coordinate with the HR / Finance & Accounts department for necessary handling
• Monitor and ensure that the delivery riders are abiding by the company policies and code of conduct (discipline, office time, attire, attendance, leave etc.)
• Coordinate with the cross functional departments to manage and facilitate daily operation of the delivery riders. Administer company property provided and ensure its return in good conditions
• Provide daily/weekly report (whenever required) regarding the requirement of new hiring and replacements of delivery riders for particular fleet team
• Bridging management and riders’ relations by addressing suggestions, demands, and other concerns through regular communications

5. Brand and Marketing :

• Content Creation - Assist in content creation, campaign planning, market research, and performance analysis developing practical skills in a fast-paced environment.
• Graphic Design - Bring ideas to life by creating visual content for social media and marketing materials, collaborating with the team, and honing your design expertise.

Requirements

Educational Qualifications:

• Bachelor degree running / completed
• Fresh graduates are encouraged to apply

Key Attributes:

• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Analytical thinking and attention to detail.
• Enthusiastic and eager to learn.