Trans Himalayan Tour (Pvt) Ltd (THT) has a long history in the involvement of the tourism industry growth in Nepal. Established in 1968, it is among the first five travel agencies to open in Kathmandu. The founder, Mr. Takashi Miyahara, had been a pioneer in introducing trekking in the Nepal Himalayas to the Japanese market as well as opening up the first hotel in the Everest region, Hotel Everest View. Trans Himalayan Trekking (P) Ltd., was established as a sister company in 1973. In Japan, Takashi Miyahara had established Himalaya Kanko Kaihatsu, a travel agency based in Tokyo & Osaka in 1969 and most of THT’s client base are Japanese, although we are increasingly getting requests from other countries as well. THT strives to provide the best quality service to our clients and ensures that their comfort and wellbeing are on the top of our priority. Working in THT, we expect each of our staff to treat each other and the clients with respect and to deliver hospitality that comes from the heart.

Trans Himalayan Tour (Pvt) Ltd (THT) has a long history in the involvement of the tourism industry growth in Nepal. Established in 1968, it is among the first five travel agencies to open in Kathmandu. The founder, Mr. Takashi Miyahara, had been a pioneer in introducing trekking in the Nepal Himalayas to the Japanese market as well as opening up the first hotel in …

Tour Desk Assistant Manager

Views: 3263 | This job is expired 10 months ago

Basic Job Information

Job Category	:	Hospitality > Hospitality/ Travel/ Ticketing/ Tour
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Bakhundole, Ward no.1 Lalitpur
Offered Salary	:	NRs. 25,000.00 - 30,000.00 Monthly
Apply Before(Deadline)	:	Nov. 16, 2023 23:55 (10 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Interpersonal Skills Leadership Communication Time Management Problem Solving Analytical

Other Specification

Bachelor’s Degree in Business, Advertising or Marketing is preferred but not required
1-4 years experience in the Travel and Tours sector & marketing department would be ideal
Detail-oriented, self-motivated, strong leadership skills
Excellent communication, research, problem-solving, and time-management skills
Fluent in English, competent in Microsoft Office and social media platforms
Ability to build relationships with clients and internal departments
Analytical ability (create/read graphs) is preferred

Job Description

We are looking for a highly outgoing and client-focused tour desk assistant manager to work with our tour and trekking operations. The role requires the candidate to engage with customers directly as well as via e-mail and social media on a daily basis. The candidate must be detail oriented with great customer service skills and must be fluent in English with flexible working hours. The job also entails creating new itineraries, keeping good relationships with B2B partners and making all the bookings necessary for the tour/trek execution. We are also looking for someone who can help us create and execute new digital content, promotions and business strategies. Our ideal candidate is someone who has experience working in marketing and the hospitality sector.

Roles and Responsibilities

Client Facing:

Communicating with clients and potential clients via e-mail, phone & social media
Answering client queries received through email, phone & social media in a timely manner
Formulating unique itineraries and costings based on client requirements
Requesting all the necessary documentation from clients and maintaining it in an orderly manner
Occasional domestic airport drop/pick up of clients before or after their trip
Meeting and briefing clients in regard to their itinerary before their trip
Handling any customer complaints and keeping in touch with the clients throughout the duration of their tour and taking their feedback
Interacting with B2B partners (fellow agents, airline companies, helicopter companies, hotels) and making the necessary bookings

Internal:

Researching and making new itineraries to post on company websites
Develop, implement and manage our social media strategy that is consistent with the company’s brand identity
Data collection and creating spreadsheets for client data management and hotel occupancy
Keeping an organized record of clients and potential clients
Manage all customer touchpoints including our website, and digital media accounts (Facebook, Instagram, Tik Tok), etc.
Plan and create promotional content for paid social media marketing and digital media campaigns
Measure and report the performance of digital marketing campaigns
Use new software for booking/billing purposes and help integrate the new system

This job has expired.