Ticketing / Sales Officer (Night Shift)


Ticketing / Sales Officer (Night Shift)

Zen Nepal is one of the reputed Travel Agency located at Thamel, Kathmandu. Zen Nepal seeks application from enthusiastic, competent and qualified candidates for the following position:

For more details please visit our website:  http://zentravels.com/

Ticketing / Sales Officer (Night Shift)

Views: 3192 | This job is expired 1 week, 2 days ago

Basic Job Information

Job Category : Sales / Public Relations > Travel agents and Ticket sales
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Thamel
Offered Salary : NRs. 25,000.00 - 40,000.00 Monthly
Apply Before(Deadline) : May. 16, 2024 23:55 (1 week, 2 days ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Time Management Communication Customer Service
Other Specification
  • A minimum, two-year contract is required for the position
  • Should be fluent in written and spoken both English and Nepali
  • Should have excellent academic records at the Bachelors level
  • A written exam will be followed by a personal interview
  • Rigorous, in-house training will be provided in ticketing, customer interaction, and ticketing sales


  • Depending on which position you are selected, candidates are expected to work during the night shift
  • Preference will be given to candidates who are more flexible with their shifts and have completed their college.

Please do not apply if you cannot work the night shift.

All selected candidates must begin working during the Night Shift (8:00 PM to 6:00 AM)
This is a full-time position and you would not have time for other work/school.

Job Description

This position is for the night shift in our Thamel location.  Do not apply if you cannot work the night shift.

We are looking for 2-3  employees to work in our Thamel location during the night and day shifts.  Most calls are during the night. We prefer candidates with experience in international ticketing with Amadeus, and we are also willing to take non-experienced candidates with very strong academic abilities. We work in a fast-paced, call center model and our customers are from the United States.  Intense hands-on training will be provided before your job assignment. A stipend will be provided during the training period. Interviews will begin on a rolling basis and the best candidates will be selected immediately.  Do not wait for the interview deadlines.

A minimum 2 year commitment is required.  


  • Responsible for selling tickets to our passengers by phone, email, and in-person visits.  We prefer candidates who are able to cross-sell tickets, travel packages, and insurance.
  • Provide a high level of customer care at all times.  Be able to communicate in English and Nepali at the business level.  Explain routing, visa rules, transits, etc
  • Handle refund, re-issuance, and cancellation of air tickets.  Escalate difficult cases to seniors and airline staff
  • Calculate the best fares and optimal routes, and have persuasion skills
  • Other assignments related to airline ticket, such as maintaining cost sheets, developing messages for social media, etc.
  • Complete other sales/tracking assignments needed to improve sales and customer experience

This job has expired.

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