Position Summary:

The company is looking for a "Ticketing Officer" with excellent communication skills, both written and verbal. The position holder is expected to have knowledge regarding ticketing-related legislation and good insight into the ticketing process. 

We are looking for a skilled Ticketing Officer who will help passengers to plan their trips. He/She answers questions on travel arrangements such as routes and time schedules. He/She makes and confirms reservations and calculates the expenses and sells tickets to the passengers.

Duties and Responsibilities: 

• Your responsibilities will entail giving advice to clients, booking flights (Domestic and International)/ issue tickets, reservation of hotel via system worldwide
• Collect PNR’s, issuing tickets, re-scheduling, hotel bookings, and cancellations
• Collect and check documents as per country specific requirements. Handle ticketing enquiries including airfare quotations, reservations, and e-Ticket issuances.
• Working closely with leisure and corporate clients, airlines, travel agencies, transport, and other service providers. You will build strong, professional working relationships with them and all your main clients
• Answer inquiries regarding information such as schedules, availability, procedures and policies. Also, assist with all travel documents, which clients might request for their travel plans.
• Plan routes and compute ticket costs. You must handle complain and obtain feedback from customers along with upgradation of customer service.
• Determine whether the ticket is available on the required date requested by customer or not.
• Prepare customer invoices and accept payment.
• Follow up with airlines companies for refunding and capping tickets.
• This is a very diverse role and would vary from situation to situation.

Required Skills:

• Graduate or postgraduate.
• Minimum 5 to 8 years of experience required (out of 5-8 years, at least 3 years of experience in IATA Travel in ticketing).
• To qualify for this role, you must have previous travel ticketing experience (IATA trained /experienced in IATA accredited Travel Agency)
• You should have vast experience and knowledge in the airline, travel agencies and holidays industry
• Fluent English speaking with convincing skill and excellent written communication are required with knowledge of other languages an advantage
• Command of Galileo, Amadeus and Sebre reservations
• Handling and issuing tickets and also visiting to different organization for marketing effectively and efficiently
• Command of MS Office Applications (MS Word, excel etc.), internet and email, power point presentation.
• You must have good management skills.
• You should have charming and outgoing personality and pleasing voice
• Ability to work extended hours under varying work schedules and frequently meet rigid deadlines
• Ability to work a flexible schedule, including days, evenings, weekends and holidays
• Ability to read instructions, directions, letters, memos and other written materials
• Ability to converse orally and utilize standard telephones to receive and communicate information with staff and clients
• Increase sales to support management on increasing its revenue
• Excellent communication and interpersonal skill

NOTE

• Preference will be given to candidates with prior experience in the tours and travel industry.
• Two-wheeler license holders and two-wheeler holders are preferred.
• Attractive salary, PF, and incentives for deserving potential candidates.