A Ticketing Officer is responsible for managing ticketing operations, including reservations, sales, and customer inquiries, in a courteous and efficient manner. They play a crucial role in ensuring customer satisfaction and facilitating the ticketing process.

Key Responsibilities:

Ticket Sales and Reservations:

• Assist customers with ticket reservations, bookings, and purchases in person, over the phone, or through online platforms.
• Provide information on ticket availability, pricing, discounts, and policies.
• Process ticket transactions accurately and efficiently.

Sales Promotion

• Promote customers with additional services, upgrades, and relevant products to maximize revenue.
• Participate in sales and promotional campaigns as directed by management.
• Deliver exceptional customer service by addressing customer inquiries, concerns, and requests.
• Handle customer complaints, exchanges, refunds, and other issues professionally and in accordance with company policies.

Ticketing Systems and Technology:

• Utilize ticketing software and systems to issue tickets, generate receipts, and manage customer records.
• Ensure that ticketing systems are updated and operational.
• Troubleshoot technical issues related to ticketing processes.

Payment Processing:

• Accept payments for ticket purchases through various methods, including cash, credit/debit cards, and electronic payment systems.
• Maintain accurate records of financial transactions and reconcile cash registers.

Information and Communication:

• Provide customers with accurate information about travel itineraries, schedules, destinations, and event details.
• Communicate with customers via phone, email, or in person to confirm bookings, send e-tickets, or provide updates.

Working Hours: 10 am - 6 pm

Note: Female candidates are highly encouraged to apply.