Nature Express Travels is seeking a highly motivated and detail-oriented Ticketing Officer to join our team. The Ticketing Officer will be responsible for managing ticket bookings, cancellations, and refunds, and providing exceptional customer service to our clients.

Key Responsibilities:

• Ticket Booking and Issuance: Handle airline ticket bookings using various reservation systems.
  
• Customer Service: Assist clients with inquiries related to travel schedules, ticket prices, and booking changes.
• Documentation: Ensure all necessary travel documents are accurate and provided to clients in a timely manner.
• Problem Resolution: Address and resolve any issues related to ticketing, such as flight delays or cancellations.
• Payment Processing: Manage payment transactions for bookings and provide receipts and invoices to clients.
• Reporting: Maintain accurate records of all bookings, cancellations, and refunds for reporting purposes.