Travel House USA
Travel Agents / Tour Operators

Travel House USA (P) Ltd is USA based Travel Agency operating from Denver, Chicago and having its contact office in Kathmandu, Nepal.

Ticketing Officer

Views: 1522 | This job is expired 2 years ago

Job Category	:	Hospitality > Hospitality/ Travel/ Ticketing/ Tour
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	New Baneshwore, Shankamul Marg, Kathmandu
Offered Salary	:	NRs. 20,000 - 25,000 Monthly
Apply Before(Deadline)	:	May. 11, 2023 23:55 (2 years ago)

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Less than or equal to 1 year

Required Skills, Knowledge and Attitudes:

Minimum 1 year experience in International Air Ticketing with System friendly viz Sabre, Amadeus, etc (work experience in US based Nepalese travel company will be a plus point).
Strong sales skills and commercial awareness.
Ability to interact, communicate and negotiate effectively.
Knowledge of ticket office workflow patterns.
Strong interpersonal skills, flexibility, and customer service orientation.
Knowledge of planning and scheduling techniques.
Fluency in Nepali and English.
Excellent command of English writing, listening, and speaking
Highly proactive in communication with the internal teams, Service providers, and Trade partners.
A team player with a positive and can-do- attitude
Forward-thinking and finding solutions keeping in the best interest of clients
Committed and Flexible to adapting to changing environment of the company
Ready to work under pressure and long hours in the high seasons
Strong organizational skills and the ability to multi-task, and attention to detail are required.

Working hours: Night Shift ( 09:00 pm to 06:00 am - Should be flexible sometime)

Answer inquiries regarding information such as schedules, availability, procedures, and policies
Demonstrate and provide different options to clients
Make a creative idea that has helps get the target
Arrange for reservation and book the ticket accordingly
Plan routes and compute ticket costs
Read coded data on tickets to ascertain destination and maintain its database
Determine whether space is available on travel dates requested by the customer
Contact customers to advise of changes with travel conveyance or to confirm the reservation
Provide the customer with assistance in preparing required travel documents and paperwork
Prepare customer invoices and accept payment
Follow up with the airlines/GSA/issuing agent for date change, re-issuing, re-scheduling, cancelling & refund process.
Maintain PR with valuable clients
Maintain current working knowledge of all events, services, and procedures of ticketing issues