Ticketing Officer
ZenNepal

Zen Nepal is one of the reputed Travel Agency located at Thamel, Kathmandu.Zen Nepal seeks application from enthusiastic, competent and qualified candidates for the following position:

For more details please visit our website: http://zennepal.com/ or http://zentravels.com/

Ticketing Officer

Views: 1873 | This job expired 2 months, 2 weeks ago

Basic Job Information

Job Category : Hospitality
Job Level : Mid Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Thamel, Kathmandu
Offered Salary : NRs. 15,000.00 - 35,000.00 Monthly
Apply Before(Deadline) : Sep. 21, 2019 23:55 (2 months, 2 weeks ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : International Airline Ticketing
Other Specification
  • Rigorous, in-house training will be provided in ticketing, customer interaction, and sales
  • Candidates are expected to work during the night shift
  • A minimum, two-year commitment is required for the position
  • Should be fluent in written and spoken both English and Nepali
  • Should have excellent academic records at the Intermediate and Bachelors level
  • A written exam will be followed by a personal interview

Job Description

We are looking for 2-3 ticketing officers to work in our Thamel location during the night shifts. We prefer candidates with experience in international ticketing with Amadeus, and we are also willing to take non-experienced candidates with very strong academic abilities. We work in a fast-paced, call center model and our customers are from the United States and most calls are during the night. Intense hands-on training will be provided before your job assignment. A stipend will be provided during the training period. Interviews will begin on a rolling basis and the best candidates will be selected immediately.  We will not wait for the interview deadlines. 

  • Responsible for selling tickets to our passengers by phone, email, and in-person visits.  We prefer candidates who are able to cross-sell tickets, travel packages, and insurance.
  • Provide a high level of customer care at all times.  Be able to communicate in English and Nepali at the business level.  Explain routing, visa rules, transits, etc
  • Handle refund, re-issuance, and cancellation of air tickets.  Escalate difficult cases to seniors and airline staff.
  • Calculate the best fares and optimal routes, and have persuasion skills.
  • Other assignments related to airline ticket, such as maintaining cost sheets, developing messages for social media, etc.


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