We are currently looking for an experienced Ticketing Officer for our well established Travel Company. The candidate will be responsible for co-coordinating with the customers and arranging their travel tickets. The candidate needs to have finely-tuned customer service skills and a friendly, approachable manner.

• Confer with customers to determine their service requirements and travel preferences. Discuss our services and give well-informed and appropriate advice to customers
• Inform customers about essential travel information, such as travel times, transportation connections, medical and passport, visa and insurance requirements
• Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps
• Explain travel regulations, policies, or procedures. Provide customers with assistance in preparing required travel documents and paperwork
• Make travel arrangement for customers and confirm reservations using a booking system. Determine whether space is available on travel dates requested by customers,assigning requested spaces when available
• Examine the customer’s documents. Assemble and issue required documentation, such as tickets, travel insurance policies etc
• Answer inquiries regarding information such as schedules, availability, procedures, and policies.
• Plan travel route details, and compute fares and fees, using schedules, rate books, and computers
• Send out tickets to customers. Prepare customer invoices. Collect and process payments, deposits or fees
• Keep the customers up to date with any changes. Provide notifications to customers or travel agents to advise them of travel conveyance changes or to confirm reservations
• Deal with customer complaints or refunds. Take feedback from the customers
• Compile data or documentation. Maintain computerized inventory records
• Provide ticketing services and answer queries through direct customer interaction or through telephones, e-mail and third parties
• Promote our products, services, or programs. Provide information about current travel trends and suggestions on business improvement
• Coordinate with our business partners and travel agents and maintain a good relation with them
• Contact travel operators, airlines etc. to obtain current advertising literature
• Some travel may be required

Applying Procedure:

Interested candidates are requested to send their updated resume to [email protected] 

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