Logpoint Nepal

Technical Writer ( Customer Success Support)

Logpoint Nepal

Technical Writer ( Customer Success Support)

Headquartered in Copenhagen, Denmark, with offices across Europe, the USA and Asia, Logpoint is a multinational, multicultural, inclusive cybersecurity company. Logpoint bolsters organizations in the fight against evolving threats by giving them a single source of truth — an intuitively designed platform with the powerful capabilities needed to ensure their safety. Powered by machine learning and backed by an industry-leading support team, Logpoint’s cybersecurity operations platform accelerates detection and response, allowing organizations to respond to tomorrow’s threats. 

Logpoint’s core belief lies in creating software that empowers security teams to make confident decisions, feel justified in their choices, and more efficiently protect their organizations. That principle has earned Logpoint the trust of more than 1,000 organizations worldwide, as well as a place in Gartner’s Magic Quadrant. 

The company’s culture prioritizes passion, innovation, team spirit, and client satisfaction. Together, these values fuel Logpoint’s success across cybersecurity technologies: from SIEM, UEBA, and SOAR to SAP security, converged into an integrated security operations platform created to protect the digital heart of organizations.”

Headquartered in Copenhagen, Denmark, with offices across Europe, the USA and Asia, Logpoint is a multinational, multicultural, inclusive cybersecurity company. Logpoint bolsters organizations in the fight against evolving threats by giving them a single source of truth — an intuitively designed platform with the powerful capabilities needed to ensure their safety. Powered by machine learning and backed by an industry-leading support team, Logpoint’s cybersecurity …

Technical Writer ( Customer Success Support)

Views: 671 | This job is expired 11 months, 3 weeks ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Jawalakhel ,Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 09, 2023 23:55 (11 months, 3 weeks ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Analytical Communication Linux Technical Writing Networking Skills

Job Description

We are looking for an experienced, creative, and enthusiastic Technical Writer to join our Customer Support and Operations Team to produce high-quality documentation that contributes to the overall success of our next-generation SIEM solution. You will be creating various types of technical documents such as guides, how-to videos, troubleshooting documents, and other documents for both internal and external users of Logpoint.

Working as a Technical Writer involves collaborating with different teams that include Solutions Engineer, Support Managers, pre-sales team and the development team. So, the ideal candidate must have excellent communication skills and a technical background that enables her or him to interact effectively with subject matter experts and peers, and quickly grasp new technical concepts with passion.

Professional Qualifications

  • Bachelor's Degree in Computer Science, Information Management, Information Technology, Computer Engineering or a related field
  • Minimum 1 year of relevant experience in Technical writing
  • Familiarity with security domain and/or similar products
  • Basic linux and networking skills

Personal Qualifications

  • Strong analytical skills and attention to detail
  • Ability to thrive in a fast-paced and dynamic environment with limited supervision
  • Should be energetic and dynamic, an effective team player with good communication and, learning skills.
  • Excellent English verbal and written communication skills, with a keen eye for detail
  • Ability to translate highly technical information into easily understandable information for customers
  • Ability to work under pressure and deliver quality products under tight deadlines
  • Should be a proactive and good initiator

Key Responsibilities 

  • Deliver high-quality customer-facing documentation for various product lines that help customers understand and resolve the incidents
  • Create new technical documentation using informative screenshots
  • Identify problem areas of customers and proactively contribute to the guidelines to their improvement in the knowledge base
  • Update existing docs to reflect changes to functionality
  • Work closely with the subject matter experts to gather technical information to write, update and revise documentation.
  • Proactively strengthen your knowledge of current technical writing methods, trends, and technologies
  • Test content for accuracy and usability
  • Drive the research of national and international technical writing methods

Benefits

  • Attractive salary based on experience and qualifications.
  • Social Security Fund (SSF).
  • Working in a team environment where initiative and dedication are encouraged.
  • An equal opportunity workplace that values diversity and does not discriminate.
  • High level of responsibility and excellent career possibilities.
  • Open international work environment.
  • Festival expense allowance.
  • Medical and accident insurance.
  • Gymnasium/Fitness Membership.

Working at Logpoint

Logpoint is growing rapidly, we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology. We strive to deliver outstanding results in a positive, collaborative, and informal atmosphere with ample opportunity for personal growth and development.


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