We are looking for an experienced, creative, and enthusiastic Technical Writer to join our Customer Support and Operations Team to produce high-quality documentation that contributes to the overall success of our next-generation SIEM solution. You will be creating various types of technical documents such as guides, how-to videos, troubleshooting documents, and other documents for both internal and external users of Logpoint.

Working as a Technical Writer involves collaborating with different teams that include Solutions Engineer, Support Managers, pre-sales team and the development team. So, the ideal candidate must have excellent communication skills and a technical background that enables her or him to interact effectively with subject matter experts and peers, and quickly grasp new technical concepts with passion.

Professional Qualifications

• Bachelor's Degree in Computer Science, Information Management, Information Technology, Computer Engineering or a related field
• Minimum 1 year of relevant experience in Technical writing
• Familiarity with security domain and/or similar products
• Basic linux and networking skills

Personal Qualifications

• Strong analytical skills and attention to detail
• Ability to thrive in a fast-paced and dynamic environment with limited supervision
• Should be energetic and dynamic, an effective team player with good communication and, learning skills.
• Excellent English verbal and written communication skills, with a keen eye for detail
• Ability to translate highly technical information into easily understandable information for customers
• Ability to work under pressure and deliver quality products under tight deadlines
• Should be a proactive and good initiator

Key Responsibilities 

• Deliver high-quality customer-facing documentation for various product lines that help customers understand and resolve the incidents
• Create new technical documentation using informative screenshots
• Identify problem areas of customers and proactively contribute to the guidelines to their improvement in the knowledge base
• Update existing docs to reflect changes to functionality
• Work closely with the subject matter experts to gather technical information to write, update and revise documentation.
• Proactively strengthen your knowledge of current technical writing methods, trends, and technologies
• Test content for accuracy and usability
• Drive the research of national and international technical writing methods

Benefits

• Attractive salary based on experience and qualifications.
• Social Security Fund (SSF).
• Working in a team environment where initiative and dedication are encouraged.
• An equal opportunity workplace that values diversity and does not discriminate.
• High level of responsibility and excellent career possibilities.
• Open international work environment.
• Festival expense allowance.
• Medical and accident insurance.
• Gymnasium/Fitness Membership.

Working at Logpoint

Logpoint is growing rapidly, we offer a challenging and exciting international work environment on the cutting edge of cybersecurity technology. We strive to deliver outstanding results in a positive, collaborative, and informal atmosphere with ample opportunity for personal growth and development.