MiDas Technologies
Software Companies

Midas Technologies is a leading healthcare information system solution provider in Nepal. It is backed by 20 years of experienced team members, many of whom are expert domain consultants and accomplished professionals with extensive work experience in healthcare ERP system solutions.

With a workforce from diverse backgrounds and cultures, we focus to evolve into an integrated healthcare system solution provider with an aim to create health ecosystem by connecting patients, doctors, pharmacies, diagnostics, clinics, public health centers, and hospitals.

Visit us at: http://www.midastechnologies.com.np/site/

With a workforce from diverse backgrounds and cultures, we focus to evolve into an integrated healthcare system solution provider with an aim to …

Technical Support Officer

Views: 2132 | This job is expired 4 years, 1 month ago

Basic Job Information

Job Category	:	IT & Telecommunication > Software Implementation
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 15 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Apr. 07, 2021 23:55 (4 years, 1 month ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Less than or equal to 1 year
Professional Skill Required	:	Technical Communication Problem Solving Interpersonal Skills

Other Specification

Must have good interpersonal & communication skills
Ability to prioritize & manage workload
Willing to travel all over Nepal
Supporting is Windows environments in software or related will be added advantage
IT background candidates are highly encouraged to apply
Must have two-wheeler with valid license

Notes:

Candidates with a different stream of education but sufficient relevant experience may apply
Remuneration and benefits no constraint for deserving candidates

Job Description

Help customers in product deployment and troubleshooting technical issues, both verbally and electronically in a positive, professional, efficient manner
Document customer issues/resolution/steps taken to troubleshoot and report to the product team
Assisting in integrating & implementing a range of technical updates as directed by technical head
Capture customer requirements and common causes technical issues
Troubleshooting issues
Follow-up on customer issues in timely manner and monitor them to closure
Respond to product related technical inquiries from customers
Provide product demos and walk through to customers
Software Implementation and user level training
Providing face-to-face and remote IT supports (client support)