Technical Support Officer
MiDas Technologies
A Nepal based professionally managed company offering IT solutions to local as well as overseas clients. We offer you a unique combination of experience, knowledge, methodology and professional commitment that makes us the right choice for your business. Our continue success is a reflection of our primary focus- value, quality and commitment to the best possible customer service. As we develop new modules and update exisiting ones, we always ensure that our current customers remain our top priority. We are proud that our very first customer is still an important member of the MiDas family.

Technical Support Officer

Views: 693 | Apply Before: 2 days, 21 hours from now

Basic Job Information

Job Category : IT & Telecommunication > Software Implementation
Job Level : Entry Level
No. of Vacancy/s : [ 10 ]
Employment Type : Full Time
Job Location : Thapathali, Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Apr. 01, 2020 23:55 (2 days, 21 hours from now)

Job Specification

Education Level : Intermediate
Experience Required : Not Required
Professional Skill Required : Problem Solving Communication Technical
Other Specification
  • Must have good communication skills
  • Willing to travel all over Nepal
  • Must have two-wheeler with valid license
  • Support background in software or related will be added advantage
  • Accounting background candidates are highly encouraged to apply

Notes:

  • Candidates with a different stream of education but sufficient relevant experience may apply too
  • Remuneration and benefits no constraint for deserving candidates

Job Description

  • Help customers in product deployment and troubleshooting technical issues, both verbally and electronically in a positive, professional, efficient manner
  • Document customer issues/resolution/steps taken to troubleshoot and report to the product team
  • Capture customer  requirements and common causes technical issues
  • Follow-up on customer issues in timely manner and monitor them to closure.
  • Respond to product related technical inquiries from customers.
  • Provide product demos and walk through to customers.
  • Software Implementation and user level training
  • Client support

Job Action

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