Aayulogic

Information / Computer / Technology

Technical Support Intern (Software)

Views: 4190|Published on: Dec 16, 2024

IT & Telecommunication

+1 more

Entry Level

Full Time

Vacancy: 1

Lalitpur, Nepal|

Experience: Less than 1 year|

Not Disclosed

Job Description

Roles and responsibilities of this job

We are looking for a Technical Support Intern to join our team and assist in providing exceptional customer service for our HR software. The intern will help customers with software implementation, track support cases, and contribute to technical documentation.

Key Responsibilities:

Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support
Assist customers in the implementation of HR Software
Track and monitor all support cases to ensure timely resolution and follow-up
Clearly identify, document, and find solutions for customer issues and product problems
Communicate technical issues to the Development, QA/QC, and Supervisor
Contribute to documentation and knowledge base library

Education:

Bachelor's Degree in any IT-related discipline or BBA (HR specialized preference)

Job Specification

Required qualifications for this job

Required Education Level:Under Graduate (Bachelor)

Required Experience:Less than 1 year

Skills Required

Required skills for this job

Communication

Problem Solving

Time Management

Customer Service

Attention to Detail

Salary

Offered financial and non-financial compensation for this job

Offered Salary:Not Disclosed

Applying Procedure

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About the organization

Aayulogic

Information / Computer / Technology

Chakupat, Lalitpur, Bagmati Province, Nepal

Aayulogic Pvt Ltd, established in 2016, by a team of professionals with the vision to support businesses in expanding productivity through partnering in their digitization process. The company also has a mission to prioritize in creating awareness on the role of the human resource department in achieving strategic vision and growth through offerings of both required knowledge and innovative digital solutions.

We're a team of passionate people who make use of excellent technology for the simplification of our client's business needs. We provide software solutions including, but not limited to, web development, web desigining, web/domain hosting, cms etc. We believe in making robust, future-proof applications that are easy to use and sport a good looking user interface.