Microplus Technologies Pvt. Ltd. provides IT products to business and organization in Kathmandu and all over Nepal. Started in 2005, we offer computer, printer, networking, server, storage, projector, power, supplies and IT support services to our customers.

To bring quality products and reliable services to our customer, we have partnered with leading IT manufacturer and service providers. Our people are our biggest assets. Together we work for our growth, development and satisfaction.

Technical Support Engineer

Views: 1074 | This job is expired 6 years, 3 months ago

Basic Job Information

Job Category	:	IT & Telecommunication > Customer Support
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Dillibazar, Kathmandu, Central Development Region, Nepal
Offered Salary	:	NRs. 15,000.00 - 30,000.00 Monthly
Apply Before(Deadline)	:	Dec. 18, 2017 23:55 (6 years, 3 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years

Other Specification

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Batchlor degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Job Description

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal or external teams (e.g. Vendor Service Center)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients