Responsibilities :

• Attending customer call and mobilizing service team according to the requirement
• Managing and coordinating all the service related activities
• Weekly meeting with team members for the regular update of work, problem faced
• Preparing Weekly Reports of regular service works and submitting it to the management 
• Preparing contract with customer for the servicing of the Machine (AMC/CMC) as per the requirement
• Updating the service data for all the analyzers as per the format provided by Manufacturer Company and providing it to manufacturing company 
• Maintaining the stocks for basic spare parts for all the analyzers with coordination of service team inside and outside valley and distributors
• Maintaining proper data with video, photographs and serial numbers for warranty claim and providing timely information to respective department
• Filing and addressing the customer complaints and communicating the complaints to the concerned engineer on time