Action Point Nepal Pvt. Ltd.

Technical Engineer

Views: 1679 | This job is expired 14 years, 1 month ago

Job Category	:	Construction / Engineering / Architects
Job Level	:	mid
No. of Vacancy/s	:	[ 1 ]
Job Location	:	Kathmandu
Offered Salary	:	None
Apply Before(Deadline)	:	Sep. 05, 2010 00:00 (14 years, 1 month ago)

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Should have good communication skill
Problem solving: ability to constructively handle unexpected problems. Strong
Analytical and mathematical skills
Decision making: ability to make sound decisions given the information available
Highly self-motivated and independent
Well-organized with the ability to multi-task and work with minimal supervision

Answer specific requests for technical assistance in a timely and proficient manner
Good knowledge of Operating Systems & Networking.
Provide customers with product and service information.
Identify, research, and resolve customer issues using the analytical skills.
Follow-up on customer problems not immediately resolved and submitted to Core Team/QA Team.
Complete call logs and reports.
Recommend process improvements.
Collecting the new virus samples / suspicious files found at customer end and submitting them to Malware Research Team.
Should be able to handle customer support requests via phone, email & onsite.
Ensure customer satisfaction by providing highly responsive technical support.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure that customer issues are handled appropriately and in a timely