InfoDevelopers
Information / Computer / Technology

At InfoDevelopers, we continuously work to ensure that our services are maintained at the highest possible level of reliability and satisfaction. We are not successful until every customer start achieving return on their investments from reduced production costs and streamlined processes. InfoDevelopers provides innovative, quality, cost effective IT Services and Software solutions for business process automation and re-engineering. Established in 2002 AD, the Company has been promoted and managed by professionals having long working experience in banking and IT sectors. We have 350 staff members who are currently working with us.

Tech Support Representative

Views: 797 | This job is expired 3 weeks, 1 day ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Customer relationship
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Lalitpur
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Jan. 25, 2025 23:55 (3 weeks, 1 day ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Less than or equal to 1 year

Other Specification

Excellent communication and interpersonal skills.
Should have pleasing personality with proper phone etiquette.
Serenity in challenging situations

Attributes:

Attention to detail and Quick learning ability
Ability to work independently.
Persuasive in both communication, presentation, and facilitation skills

Job Description

Handle Client complaints and queries via incoming calls. Diagnose, resolve and document issues as needed.
Analyze and evaluate support issues and patterns for escalation
Initiate required action for response to client service requests and communicate the changes to appropriate personnel/branch/ departments.
Client follow up and make scheduled callbacks to client when necessary
Perform field visit to resolve the technical issues at the customer end when necessary
Perform other tasks assigned by Supervisor as and when required.

Additional Benefits and Perks:

Employee Provident Fund
Medical and Accidental Insurance
Leave Encashment
5 Working Days
Fuel Allowance
Repair and Maintenance Allowance
Candidate Reference Allowance

This job has expired.

Similar Jobs