Sita World Travel (Nepal)
Travel Agents / Tour Operators

“Sita World Travel, a leading Destination Management Company offers travel and related services in Nepal, India, Bhutan, and Sri Lanka, each supported by dedicated local teams. Our people have a passion for their locale and the willingness to always go the extra mile. The company offers a unique consultative approach, warm personalized service, and above all, the execution of creative ideas that reveal each destination’s authentic character. Building on a foundation of integrity, commitment, and service excellence, sustainability is a priority in every aspect of the organizational operation with defined tactics and principles. The company’s success lies firmly grounded in the belief that its activities must be rewarding for all the stakeholders and partners. Sita has received many awards and acclaim, as a testimony to its excellence.”

Team Leader - Product Support

Views: 373 | Apply Before: 6 days, 17 hours from now

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service > Business/Product Development
Job Level	:	Senior Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Lalitpur- 10, Jwagal Kupondole, Lalitpur
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Aug. 22, 2025 23:55 (6 days, 17 hours from now)

Job Specification

Education Level	:	Graduate (Masters)
Experience Required	:	More than 7 years
Professional Skill Required	:	Product Support Supervision Customer Service Market Research Presentation

Other Specification

The candidate must be a graduate
Preferably, 7 to 8 years of experience in tailor-made operations for inbound clients
Good Product knowledge of Nepal & Bhutan
In-depth Knowledge of itineraries and routings
Should have an understanding of customer needs and the market
Oral and written English communication skills
Some writing experience would be an added advantage
Quality conscious with an eye of detail are vital
Understanding of latest travel trends

Job Description

General Tasks

Support and assist the various operations teams with Product knowledge
Help the team customize programmes with product ideas as per their requirement
Come up with new product ideas and translate them into tangible tours or excursions as per demand
Keep abreast of latest travel trends
Track competition on product
Travel to study product as per plan and where required
Efficient and timely action of all queries with regard to Product
Ensure proper coordination with operations team in India and Sales Reps

Specific responsibility/day-to-day activities

Analyse future business trends and track new markets/segments and competition for product ideas. Keep abreast of all product-related news.
Experience new products and meet strict deadlines to investigate a product and submit accurate reports/ feedback.
Shooting videos and stills while travelling to make interesting films/photo slides with the help of the in-house video desk and design team.
Circulate the updates on any new products and updates on existing ones post your travel, using internal and external communication channels via reports and blogs.
Create presentations to educate internal customers on product lines.
Compiling and updating the central pool of information/database on products including experiences curated by branches and ensuring it is catalogued for easy access by all markets.
Periodically review and optimise the product portfolio based on client feedback, market trends, and performance metrics.
Engaging with friends of the Destination Knowledge Centre and increasing our pool of friends and experts in various fields.
Promote market-specific products
Synergise with operation teams to increase productivity by optimising the product options available to their FTOs
Act as a SPOC for all product-related queries from internal teams. Track & maintain query MIS
Work with cross-functional teams to identify market-specific requirements
Assisting the sales team to create decks with products best suited for each market.
Creating collaterals on products for RFPs as per market requirements.
Support the Product Team verticle under the Destination Knowledge Center
Internal customer satisfaction and feedback from overseas partners on product support