• Continuously deliver outstanding technical support on company products/ services, helping customers and partners 
• Addressing user tickets 
• Walking customers through installing applications 
• Asking targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Hands-on experience with Windows/Linux environments
• Provide technical assistance and support for incoming queries and issues.
• Perform daily health check
• Professionalism when resolving service delivery and client issues in a timely manner
• Determine the best solution based on the issue and details provided by customers.
• Identifying and escalating business and technical challenges as appropriate and in a timely manner
• Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.
• Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed.

Personal Qualifications:

• Excellent planning, time management, communication, decision making, presentation, organization, and interpersonal skills.
• Strong analytic and problem-solving skills
• Technical curiosity that constantly drives the learning and understanding of how the products functionality and interaction in and with customer environments.
• Self-starter who will meet or exceed personal goals.
• Ability to collaborate and achieve results in teams.
• Ability to work efficiently under pressure and with “moving targets”