• Take ownership of client's issues reported and find out the resolution to the problems maintain reliability in support and the system 
• Research, diagnose, troubleshoot and identify solutions to resolve system issues. 
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams to prioritize client’s issues. 
• Collaborate with our Product and Development teams to build/test new features as per client requirements and fix bugs by providing detailed descriptions to the development, support, a Quality Assurance departments. 
• Act as a primary liaison between the company and our customers to maintain reliable communication channels. 
• Manage and prioritize multiple issues at once by collaboration and documentation for resolution of client's problems in real time. 
• Ensure all issues are properly logged in client requirements/bug tracking/task log for future reference. 
• Provide guidance/training to clients for ease of use of software (Microfinance Management Information System called MFin Plus). 
• Maintain jovial relationships to create positive and professional relationships with clients. 
• Prepare timely reports for measuring the client's status. 
• Provide prompt and accurate feedback to customers to maintain reliability with the system. 
• Document and track client issues for future reference and continuous improvement.
• Provide regular updates on ongoing support activities and prepare reports on clients issues to track the client status. 

Educational Requirement: 

• Bachelor running or recent graduates in Computer Science, Information Technology, Business Technology (or related field of study), or equivalent work experience 

Technical Requirement: Experience in one or more of the following is a plus: 

• Knowledge of database technology. 
• Knowledge in server and client operating systems (Linux, Windows). 
• Knowledge of banking/financial software will be a big plus 
• Knowledge of programming languages. 

Other Requirements: 

• Excellent communication skills, leadership qualities, and interpersonal skills. 
• Should be familiar with different versions of windows operating system, database management system, hardware and networking. 
• Should have good knowledge of Email, Internet and other tools for remote support. 
• Excellent verbal, written, and interpersonal skills. 
• Excellent team player. 
• Excellent customer service skills. 
• Strong team player with exceptional customer service skills. 

Note: 

• Salary and Benefits: Will be offered as per the candidates’ experience and qualifications.
• Freshers candidates are highly encouraged to apply.