Khalti Digital Wallet

Support Engineer

Khalti Digital Wallet

Support Engineer

Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more. It is operated and owned by Sparrow Pay Pvt. Ltd. 

We offer payment solution to over hundreds of merchants across Nepal and provide seamless payments using ebanking, smart banking, cards, and wallet. Being not just limited to mobile app users, Khalti has more than 8000 POS and Agent Network providing Khalti services to end users.

Khalti is home to some of the brightest minds in the country, which includes a team of highly skilled developers and interactive marketers. Our solution-oriented approach makes us reliable for any and all kind of service you might require from Khalti with the best user experience possible.

Our goal is to simplify lives of people by bringing financial inclusivity to every individual in Nepal and take the payment industry from offline to online through best practices.

Khalti is a mobile wallet, payment gateway & service provider in Nepal. Launched in January 2017, Khalti is one of the leading online payment solution in Nepal. It allows users to pay for a range of services like basic utility payments, hotel bookings, movie and domestic flight tickets, events and many more. It is operated and owned by Sparrow Pay Pvt. Ltd. 

We offer …

Support Engineer

Views: 815 | This job is expired 2 weeks, 4 days ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Bakundole, Lalitpur
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 06, 2021 23:55 (2 weeks, 4 days ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Interpersonal Communication
Other Specification
  • Familiarity with FinTech will be an added advantage
  • Proficient understanding of code versioning tool (Git)
  • Self-motivated, dedicated, and adaptable in a fast-paced environment
  • Good knowledge and discipline of Frontend Architecture and implementation

Job Description

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues in timely manner
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Test the APIs provided by the clients and third party vendors
  • Test the APIs and frontend system
  • Follow the SLA for issues with respect to the severity
  • Provide support as a payment gateway service provider and help in integrating the payment solutions for the clients

Applying Procedure:

Interested candidates are requested to send their recently updated resume to [email protected] along with a cover letter mentioning your work and academic credentials.

Note: While sending your CV via mail please mention the position you are applying for.

OR,


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