FOCUSONE Payment Solutions

Support Assistant (Customer Support)

FOCUSONE Payment Solutions

Support Assistant (Customer Support)

We, FOCUSONE Payment Solutions Pvt. Ltd. like to announce the career opportunities in our company. We are looking for young, energetic, motivated and passionate candidates to join us.

FOCUSONE Payment Solution Pvt. Ltd. (F1PS), Estd 2009; is a Payment Service Provider (PSP) licensed by Nepal Rastra Bank (NRB). Our company revolves around 3 key principles Trust, Value and Security. 

F1PS since its establishment has been continuously working on innovative payment solution. We launched a mobile payment system in collaboration with SmartChoice Technology (SCT) under the brand name “MOCO” in May 2014, a one of a kind product till date. We reached 700,000 successful transactions in 2017 and are now connected to over 30 BFIs.
 
We are proud to be one of the few companies in Nepal to have acquired a PCI-DSS certification, which is an internationally accepted data security standard governed international payment networks, American Express, Discover, JCB International, MasterCard and Visa Inc. We have now begun works on collaboration and partnership with international card and payment association.

Come join the #FinTech revolution with F1PS. Let’s work towards building a true cashless society in Nepal. Creative minds, innovative leaders, dedicated and persistent personalities are most welcome. Details are as below;

We, FOCUSONE Payment Solutions Pvt. Ltd. like to announce the career opportunities in our company. We are looking for young, energetic, motivated and passionate candidates to join us.

FOCUSONE Payment Solution Pvt. Ltd. (F1PS), Estd 2009; is a Payment Service Provider (PSP) licensed by Nepal Rastra Bank (NRB). Our company revolves around 3 key principles Trust, Value and Security. 

F1PS since its establishment has …

Support Assistant (Customer Support)

Views: 1471 | Apply Before: 1 week, 6 days from now

Basic Job Information

Job Category : IT & Telecommunication > Customer Support, ERP/ CRM
Job Level : Entry Level
No. of Vacancy/s : [ 20 ]
Employment Type : Full Time
Job Location : Kamaladi,Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 04, 2021 23:55 (1 week, 6 days from now)

Job Specification

Education Level : Intermediate
Experience Required : Not Required
Professional Skill Required : Ms Office Communication Multitasking Time Management Ticketing
Other Specification
  • Flexibility to work different shifts (including evenings, weekends, or holidays)
  • Willingness to participate in training before hire and on-the job
  • Ability to answer a high volume of calls /messages and/or emails daily
  • Ability to share work among a tech-support team
  • Should have time-management skills
  • Should have analytical and problem-solving skill
  • Excellent listening skills and an empathetic voice and manner
  • Basic knowledge of computer software and office systems
  • Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
  • Familiarity with fintech product/ App

Note: Applicant having experience in Customer Support Department will be highly preferred. 



Job Description

  • Manage incoming calls, emails and social media related queries in a timely manner
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problems
  • Provide accurate, valid, and complete information 
  • Provide appropriate solutions and alternatives within the time limits
  • Escalate unresolved customer grievances to concerned departments for further process
  • Maintain CRM or internal systems
  • Attend visitors and redirect them to respective department 
  • Follow communication procedures, guidelines and policies
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, feedback and comments

Applying Procedure:

Interested candidates are required to send their updated CV at [email protected] 

OR,


Job Action

Similar Jobs

job_detail_page
Search, Apply & Get Job: FREE