FOCUSONE Payment Solutions
Information / Computer / Technology

We, FOCUSONE Payment Solutions Pvt. Ltd. like to announce the career opportunities in our company. We are looking for young, energetic, motivated and passionate candidates to join us.

FOCUSONE Payment Solution Pvt. Ltd. (F1PS), Estd 2009; is a Payment Service Provider (PSP) licensed by Nepal Rastra Bank (NRB). Our company revolves around 3 key principles Trust, Value and Security.

F1PS since its establishment has been continuously working on innovative payment solution. We launched a mobile payment system in collaboration with SmartChoice Technology (SCT) under the brand name “MOCO” in May 2014, a one of a kind product till date. We reached 700,000 successful transactions in 2017 and are now connected to over 30 BFIs.

We are proud to be one of the few companies in Nepal to have acquired a PCI-DSS certification, which is an internationally accepted data security standard governed international payment networks, American Express, Discover, JCB International, MasterCard and Visa Inc. We have now begun works on collaboration and partnership with international card and payment association.

Come join the #FinTech revolution with F1PS. Let’s work towards building a true cashless society in Nepal. Creative minds, innovative leaders, dedicated and persistent personalities are most welcome. Details are as below;

We, FOCUSONE Payment Solutions Pvt. Ltd. like to announce the career opportunities in our company. We are looking for young, energetic, motivated and passionate candidates to join us.

FOCUSONE Payment Solution Pvt. Ltd. (F1PS), Estd 2009; is a Payment Service Provider (PSP) licensed by Nepal Rastra Bank (NRB). Our company revolves around 3 key principles Trust, Value and Security.

F1PS since its establishment has …

Support Assistant (Customer Support)

Views: 3211 | This job is expired 3 years, 7 months ago

Basic Job Information

Job Category	:	IT & Telecommunication > Customer Support, ERP/ CRM
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 20 ]
Employment Type	:	Full Time
Job Location	:	Kamaladi,Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 04, 2021 23:55 (3 years, 7 months ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Not Required
Professional Skill Required	:	Communication Multitasking Time Management Ticketing MS Office Suite

Other Specification

Flexibility to work different shifts (including evenings, weekends, or holidays)
Willingness to participate in training before hire and on-the job
Ability to answer a high volume of calls /messages and/or emails daily
Ability to share work among a tech-support team
Should have time-management skills
Should have analytical and problem-solving skill
Excellent listening skills and an empathetic voice and manner
Basic knowledge of computer software and office systems
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
Familiarity with fintech product/ App

Note: Applicant having experience in Customer Support Department will be highly preferred.

Job Description

Manage incoming calls, emails and social media related queries in a timely manner
Listen to customer concerns and complaints with the goal of identifying the causes of the problems
Provide accurate, valid, and complete information
Provide appropriate solutions and alternatives within the time limits
Escalate unresolved customer grievances to concerned departments for further process
Maintain CRM or internal systems
Attend visitors and redirect them to respective department
Follow communication procedures, guidelines and policies
Keep records of customer interactions and transactions, recording details of inquiries, complaints, feedback and comments

Applying Procedure:

Interested candidates are required to send their updated CV at [email protected]

OR,

This job has expired.

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