The Supervisor is responsible for overseeing daily operations, ensuring tasks are completed efficiently, and maintaining quality standards within the team. This role involves monitoring performance, providing guidance, and supporting process improvements to achieve organizational goals. The Supervisor will also act as a key liaison between team members and senior management.

Key Responsibilities:

1. Team Management & Oversight:

• Supervise the daily work of team members, ensuring productivity and efficiency.
• Assign tasks, set priorities, and track progress to meet deadlines.
• Provide training, guidance, and support to improve team performance.
• Conduct regular performance evaluations and provide constructive feedback.

2. Operational Coordination:

• Monitor workflow and ensure smooth execution of processes.
• Identify bottlenecks or inefficiencies and implement improvements.
• Ensure compliance with company policies, industry regulations, and quality standards.

3. Communication & Reporting:

• Serve as the primary point of contact between team members and upper management.
• Communicate company goals, updates, and expectations to the team.
• Prepare reports on team performance, progress, and key metrics for leadership.

4. Problem-Solving & Decision-Making:

• Address issues or conflicts within the team and provide resolutions.
• Make informed decisions to improve efficiency and service delivery.
• Escalate critical issues to senior management when necessary.

5. Quality Control & Compliance:

• Ensure all work meets company standards and client expectations.
• Monitor compliance with industry regulations and internal policies.
• Conduct audits and quality checks to maintain high standards.

6. Process Improvement & Innovation:

• Identify opportunities for workflow optimization and efficiency.
• Recommend and implement best practices for team operations.
• Encourage a culture of continuous learning and improvement.

7. Customer & Stakeholder Relations:

• Ensure a high level of customer satisfaction by maintaining service quality.
• Address client concerns or complaints in a professional and timely manner.
• Collaborate with other departments to align operations with company goals.

8. Additional Responsibilities:

• Perform other duties as assigned by senior management.
• Support the development and implementation of new initiatives.

Working Time: 6:00 AM to 3PM (Monday to Friday)