Supervisor

Welcome to Nydoz, your gateway to a world of possibilities. At Nydoz, we offer a comprehensive range of services and products designed to elevate your ventures to new heights. From cutting-edge investment management software to reliable domain and web hosting services, and expert Ads management solutions, we are your trusted partner in success. Embrace innovation, grow your business, and unlock new opportunities with Nydoz.

Supervisor

Views: 1125 | This job is expired 6 days, 8 hours ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Not Disclosed
Apply Before(Deadline) : Oct. 31, 2024 23:55 (6 days, 8 hours ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Professional Skill Required : Team Management Supervision Counseling Training Communication

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Supervisor  . As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Responsibilities:

  • Establish and maintain positive relationships with customers by delivering excellent service and resolving issues in a timely and efficient manner.
  • Identify and assess customer needs to provide accurate and effective solutions.
  • Develop a comprehensive understanding of our products or services to provide accurate information and guidance to customers.
  • Stay updated on product/service changes, updates, and promotions.
  • Accurately document customer interactions and transactions in the customer relationship management (CRM) system.
  • Provide feedback to the management team on recurring issues and contribute to the improvement of processes.
  • Communicate proactively with customers regarding job demands and information.
  • Effectively convey complex information in a clear and understandable manner.
  • Create an inspiring team environment with an open communication culture.
  • Set clear team goals.
  • Oversee day-to-day operation.
  • Monitor team performance and report on metrics.
  • Motivate team members.
  • Discover training needs and provide coaching.
  • Listen to team members’ feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments.
  • Encourage creativity and risk-taking.
  • Suggest and organize team building activities.
Required Qualifications and Skills:

  • Minimum Bachelor degree/ high school diploma
  • At Least 2-3 years of previous experience in customer service or a related field is preferred.
  • Able to work independently and coordinate with team members
  • Good communication skills and leadership skills
  • Ability to learn new technologies quickly
  • Proven work experience as a  supervisor
  • Good PC skills, especially MS Excel


This job has expired.

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