RGIT Australia is a leading Vocational Education and Training (VET) provider in Australia with a founding principal of delivering excellence in training and education. We are proud to offer a learning environment that pays particular attention to student welfare and fosters equal opportunity education to all students in our Melbourne and Hobart campuses.

Website: https://rgit.edu.au/

Student Services Officer

Views: 804 | Apply Before: 3 days, 20 hours from now

Basic Job Information

Job Category	:	General Mgmt. / Administration / Operations
Job Level	:	Mid Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Not Disclosed
Apply Before(Deadline)	:	Apr. 25, 2025 23:55 (3 days, 20 hours from now)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 2 years
Professional Skill Required	:	MS Office Suite Communication Multitasking Organizational Advising

Other Specification

Essential:

Bachelor’s degree in Education, Psychology, Social Work, or a related field.
2+ years of experience in student services, advising, or a similar student-facing role.
Strong interpersonal and communication skills.
Ability to handle sensitive situations with empathy and professionalism.
Organizational and administrative abilities with attention to detail.

Preferred:

Master’s degree in Student Affairs, Higher Education Administration, or Counseling.
Experience working with diverse and/or international student populations.
Familiarity with student information systems

Key Skills & Competencies:

Student-centered approach
Conflict resolution and crisis management
Cultural competency
Team collaboration
Event planning
Problem-solving mindset
Digital literacy (MS Office, CRM systems, student portals)

Job Description

Department: Student Affairs / Student Services
Reports to: Director of Student Services

Position Overview:

The Student Services Officer is responsible for supporting the academic, personal, and social development of students. This role involves delivering high-quality services including student advising, support for student engagement programs, and assistance with administrative processes to ensure a positive student experience

Key Responsibilities:

Serve as the first point of contact for student inquiries and concerns, offering guidance or referrals as appropriate.
Support students in understanding academic requirements, registration processes, and institutional policies.
Plan, promote, and coordinate student events, orientation programs, and wellness initiatives.
Collaborate with academic departments, counseling services, and other support units to ensure a holistic student support system.
Maintain accurate records of student interactions and generate regular reports for senior management.
Assist with the development of policies and procedures that enhance student life and services.
Promote diversity, inclusion, and student engagement on campus.
Respond to and manage critical student issues or crises with discretion and empathy.
Support international students with visa, housing, and adaptation matters (if applicable).
Coordinate student feedback mechanisms and participate in continuous improvement efforts