Ultima Lifestyle is a proudly Nepali brand revolutionizing modern living with innovative electronic gadgets and lifestyle accessories. Our range of premium smartwatches, earbuds, soundbars, and more combines cutting-edge technology with affordability, catering to the needs of today’s tech-savvy generation. At Ultima, we prioritize customer satisfaction and strive to deliver exceptional value and service.

As we expand our retail presence, we are seeking dynamic Store Managers to lead operations at key locations. This role is ideal for professionals with strong leadership, customer service, and sales skills who can create a seamless shopping experience while driving store performance.

Key Responsibilities

• Customer Engagement: Build and maintain excellent relationships with customers, addressing their needs, answering queries, and ensuring satisfaction. Actively resolve customer complaints to enhance loyalty.
• Sales Leadership: Implement effective sales strategies to meet and exceed store targets. Motivate staff to achieve individual and team sales goals.
• Store Operations: Oversee daily operations, including opening/closing procedures, staff scheduling, and compliance with company policies.
• Inventory Oversight: Monitor stock levels, coordinate with the supply chain team, and ensure timely replenishment to avoid shortages or overstocking.
• Team Management: Train, mentor, and lead store staff to deliver excellent customer service and achieve sales goals. Conduct regular performance evaluations to encourage development.
• Visual Merchandising: Maintain an attractive and organized store layout in line with Ultima Lifestyle’s branding and merchandising standards.
• Reporting: Track sales and customer feedback, preparing regular reports for senior management.

Qualifications and Skills

• Education: Bachelor’s degree in Business Management, Marketing, or a related field (preferred).
• Experience: Minimum of 2 years in retail management, customer service, or sales, preferably in electronics or lifestyle products.
• Sales-Driven: Proven ability to meet and exceed sales targets while motivating a team to do the same.
• Customer-Centric: Exceptional communication and interpersonal skills, with a strong focus on delivering superior customer experiences.
• Problem-Solving Skills: Ability to handle customer complaints and operational challenges effectively.
• Team Leadership: Demonstrated success in training and managing a team to deliver consistent results.
• Technical Skills: Familiarity with inventory management systems and retail software is an advantage.

What We Offer

• Competitive salary with attractive performance-based incentives.
• Opportunities for professional growth within a rapidly expanding Nepali brand.
• A collaborative, fast-paced work environment that values innovation and excellence.

Be part of Ultima Lifestyle and make a difference in how Nepali customers experience technology. Lead our stores, inspire your team, and create lasting customer relationships.