Apala is a boutique studio, the first in Nepal that sees itself in a niche market that it has created. Apala is here to build relations with the customers because we understand how it is not just an individual's decision but mostly a very emotional decision of relationships, because of the occasion related to each purchase. At Apala it is all about reveling in the whole experience, which could sometimes be a series of appointments to come to a content piece of accessory. It is ultimately art that one wears.

Job Summary: 

The Store Assistant will play a crucial role in providing a seamless and luxurious shopping experience for our customers. This position requires a keen eye for detail, exceptional customer service skills, and a deep appreciation for fine jewelry. The ideal candidate will assist with daily operations, maintain the store’s aesthetic, and ensure that every customer interaction reflects the high standards of our brand.

Key Responsibilities:

• Customer Service: Greet and assist customers with enthusiasm and professionalism, providing personalized service to meet their needs. Follow up with clients for repairs, bill deliveries, jewelry deliveries, etc.
• Sales Support: Assist the sales team by providing products, and necessary items, and helping in the sales process.
• Product Knowledge: Maintain a thorough understanding of our jewelry collections, including materials, craftsmanship, and unique selling points.
• Merchandising: Ensure the store is impeccably presented at all times, including arranging displays, cleaning, and ensuring the proper functioning of lights, CCTV, and Wi-Fi.
• Inventory Management: Assist with inventory control, including receiving, tagging, and organizing new stock.
• Operations: Handle transactions accurately, including cash, credit, and other payment methods.
• Administrative Tasks: Perform administrative duties as needed and maintain customer records.
• Secondary Host: Step in when the primary host is unavailable for client visits or customer-facing tasks.
• Maintaining Primary Sheets: Log visitor data and collaborate with the team to ensure accurate tracking and communication.

Requirements:

• Previous experience in luxury retail or a high-end boutique environment is preferred.
• Strong interpersonal and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Passion for luxury jewelry and a keen eye for design.
• Proficiency in basic computer applications and point-of-sale (POS) systems.
• Flexibility to work weekends, holidays, and extended hours as needed.
• Flexibility and willingness to work at any of our store locations when needed.

Benefits:

• Opportunity for professional growth and development within the company.
• A dynamic and supportive team environment.
• Training programs to enhance product knowledge and customer service skills.

 Education: 10+2 or Bachelor's degree in a relevant field; relevant experience preferred.

Salary & Benefits:

• Basic Salary: Rs. 18,000 - Rs. 20,000 per month (Negotable) 
• Overtime: Additional overtime will be provided as per company policy.

Weekly Off: No off on Saturdays, a day off will be provided on a weekday.

Note:  Full-Time (On-Site): 10:00 AM - 7:30 PM