Daraz

Sr. Return Operations Manager

Daraz

Sr. Return Operations Manager

Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of 50,000 sellers serving 10 million consumers with more than 20 million listed products.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do business anywhere'. As part of the Alibaba ecosystem, we are leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payment and logistics to drive growth in our markets. Together with Alibaba, we are ready to empower entrepreneurs in the region and to fulfill our promise to offer our customers the best selection of products with a high level of convenience.

We currently have approximately 3,000 employees in across countries and business units.
Daraz is South Asia's leading online shopping and selling platform present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. We currently operate an ecosystem of 50,000 sellers serving 10 million consumers with more than 20 million listed products.

In May 2018 Daraz was acquired by Alibaba Group, and we are proud to carry our part of the mission to 'make it easy to do …

Sr. Return Operations Manager

Views: 1760 | This job is expired 3 months ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Feb. 23, 2022 23:55 (3 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 3 years
Professional Skill Required : Problem Solving Leadership Analytical Adaptable Ms.Excel Strategic Perspective Value-Based Selling

Job Description

  • Work on key projects and initiatives to improve overall customer and seller experience related to return domain.
  • Own and drive end to end return process within Operations and work on improvement projects with managers of other functions like First Mile, Last Mile, Third Party Logistics, and Quality Control Center.
  • Maintaining & improving main returns KPIs such as Lead Time, Productivity, Compliance and work on reducing the Losses and Damages.
  • Coordinate and work closely with commercial teams, customer/seller support teams to streamline the processes and understand pain points in the entire return journey and develop most feasible solutions to improve customer/seller experience.
  • Conduct and lead productive discussions with all cross functional teams to understand problem and provide solutions.
  • Work on developing guidelines, SOPs and develop mechanism to ensure such guidelines are followed by the relevant stakeholders.
  • Coordinate and work closely with the regional team on all the process improvement initiatives and productivity improvement projects along with new product requests.
  • Assess training needs of staff members and gap analysis of existing process. Develop training plans for skill enhancement.
  • Measure performance, provide feedback, and hold Team Leads/Managers accountable for their performance and the performance of their department.

Requirements

  • Education: Top tier Engineering and Business Schools
  • Good knowledge in Excel is a must
  • Experience: 3+ years in logistics/supply chain or e-commerce is a plus
  • Ambitious and always strives to provide best experience
  • Result oriented
  • Problem solving skills and analytical skills
  • Know how to manage priorities and work with short times
  • Highly adaptable to quick changing environment
  • Strong interpersonal and influencing skills to drive and manage cross-functional teams and cross-cultural stakeholder.

 Importantly, we look for someone who will live by our values that define every thing we do:

  • Continuously Innovative
  • Generosity of Spirit
  • Deliver on our Promise
  • Make It Personal

Benefits

  • An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
  • Work closely with country and group level management to build e-commerce in Nepal
  • Hands-on experience in leading a team and growing a business
  • Five days working week (Monday to Friday)
  • Benefit Package: Social security fund, fuel expenses, employee discount voucher, mobile top ups and data pack, accidental insurance, medical insurance, full annual health check-up

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